IT Coordinator

Pullman Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Pullman Dubai Downtown is a 5-star hotel in Business Bay, Dubai, seeking an IT Support professional to coordinate daily IT activities and prioritise requests to keep operations running smoothly.

You will provide first-level hardware and software support for hotel systems, install and maintain devices, manage user accounts and security patches, and liaise with vendors for maintenance. A hospitality mindset and attention to detail are essential.

Qualifications

• Bachelor's degree in IT.
• 2 years of IT support experience in hospitality is an asset.
• Strong people skills and passion for hospitality.
• Excellent organizational skills and attention to detail.

Responsibilities

• Coordinate daily IT support activities and prioritise requests.
• Provide first-level support for hardware, software, network connectivity, and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Troubleshoot issues and escalate complex matters to IT leadership.
• Manage user accounts, access, software installs, updates and patches.
• Maintain IT equipment, licences, warranties and service records.
• Coordinate with IT vendors and service providers for maintenance and support.

Skills

IT Support

Customer Service

Hospitality mindset

Attention to detail

Education

Bachelors Degree in IT

Job description

Job Description:

Company Description

Pullman Dubai Downtown is a cosmopolitan 5 Star hotel located in the Business Bay district in close proximity to the Burj Khalifa, Dubai Mall, and the Dubai Downtown area. Each of our 340 stylishly designed rooms and suites, offers views of the Burj Khalifa, Canal view, and Business Bay district.

Job Description

• Coordinate daily IT support activities and prioritise technical requests based on operational needs.
• Provide first-level support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Troubleshoot technical issues and escalat complex matters to the IT Assistant Manager or approved service providers.
• Manage user accounts, system access, software installations, updates and security patches.
• Maintain IT equipment, asset inventories, software licences, warranties and service records.
• Coordinate with IT vendors and service providers for maintenance, repairs and technical support.

Qualifications

• Bachelors Degree in IT
• 2 years experience in the same role in a Hospitality environment is an asset
• A passion for people, development, engagement and hospitality .
• Strong organizational skills and attention to detail with a high level of accuracy.

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

#BELIMITLESS