IT Analyst

AccorHotels Middle East; United Arab Emirates; On-site; AED 48,000 - 72,000; Full time

Job summary

Fairmont Fujairah Beach Resort in Fujairah, United Arab Emirates, is seeking an experienced IT Support professional to provide first-line support for hardware, software, network, and hotel systems, ensuring smooth operations for Heartists and guests.

The role includes provisioning IT equipment, maintaining records, and supporting security, backups, and system upgrades, with a focus on confidentiality and brand standards.

Qualifications

• Diploma or Bachelor's degree in IT or related field.
• Minimum of 5 years IT support experience in a hotel or hospitality setting.
• Strong knowledge of hardware, software, networking and troubleshooting.
• Experience with Windows, Office, printers, Wi-Fi and basic network infrastructure.
• Familiarity with PMS, POS, PBX and access control is a plus.
• Excellent problem solving, analytical and organizational skills.
• Good communication and customer-service mindset.
• Ability to manage multiple priorities and respond to IT issues.

Responsibilities

• Provide first-level IT support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Support hotel systems including PMS, POS, PABX, Wi-Fi, access control and other operational technology.
• Troubleshoot technical issues and escalate complex matters when needed.
• Manage user accounts, system access, software installations, updates and patches.
• Maintain IT equipment inventories, licenses and service records.
• Assist with backups, cybersecurity and disaster recovery procedures.
• Coordinate with vendors for maintenance and support.
• Onboard new Heartists with IT setup and provide basic cybersecurity guidance.
• Deliver confidential, professional IT support to Heartists and guests.
• Handle IT incidents with accuracy and promptness.

Skills

Customer-service mindset

Strong communication

Multitasking

Troubleshooting

Team collaboration

Education

Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or related field

Tools

Windows

Microsoft Office

Printers

Wi-Fi networking

PMS/POS systems

Job description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

• Daily IT support activities and prioritise technical requests based on operational needs.
• Provide first-level support for hardware, software, network connectivity and hotel IT systems.
• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.
• Support hotel systems including PMS, POS, PABX, Wi‑Fi, access control and other operational technology.
• Troubleshoot technical issues and escalated complex matters to the IT Assistant Manager or approved service providers.
• Manage user accounts, system access, software installations, updates and security patches.
• Maintain IT equipment, asset inventories, software licences, warranties and service records.
• Monitor IT systems and assist with backups, cybersecurity, business continuity and disaster recovery procedures.
• Coordinate with IT vendors and service providers for maintenance, repairs and technical support.
• Support new Heartist onboarding by setting up required IT equipment, accounts and system access.
• Provide basic IT training and guidance to Heartists on systems, applications and cybersecurity awareness.
• Maintain accurate records of IT incidents, requests, repairs, maintenance and inventory.
• Ensure IT equipment, systems and confidential information are protected and used in accordance with Accor and hotel policies.
• Maintain secure, organised IT and server areas and report technical, safety or security concerns promptly.
• Support IT projects, system upgrades, installations and new technology implementations as required.
• Deliver professional and responsive IT support to Heartists and guests while maintaining a high level of confidentiality.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
  Foster an inclusive environment where every individual feels valued and respected

Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or a related field.
• Minimum of 5years of experience in IT supportwithin a hotel or hospitality environment.
• Good knowledge of computer hardware, software, networking and troubleshooting.
• Experience with Windows, Microsoft Office, printers, Wi‑Fi and basic network infrastructure.
• Knowledge of hotel systems such as PMS, POS, PBX and access control is an advantage.
• Strong problem solving, analytical and organisational skills.
• Good communication and interpersonal skills with a strong customer-service mindset.
• Ability to manage multiple priorities and respond effectively to IT issues.
• Knowledge of IT security, data protection and cybersecurity best practices.
• Good command of English, both written and spoken.