IT Desktop Technician

JobItUs; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT services provider in Dubai is seeking a Desktop Technician to analyze and resolve computer and network issues reported by users. The role involves installing, maintaining, and troubleshooting IT hardware such as PCs and printers, along with managing inventory and providing vendor coordination. Ideal candidates should have 4-5 years of experience in IT environments and possess strong problem-solving and communication skills. This is an excellent opportunity for those looking to grow their career in IT support.

Qualifications

• 4 - 5 years of IT work experience in IT Hardware/Software environments.
• Ability to work independently and manage time effectively.
• Capacity to read and interpret technical documents.

Responsibilities

• Install and relocate IT hardware assets under guidance.
• Provide technical support for hardware failures.
• Maintain an up-to-date inventory of IT hardware.
• Monitor stock levels of computer assets.

Skills

Technical support for PC and printers hardware failures

Inventory management

Analytical thinking

Effective communication

Job description

Service Description

The Desktop Technician analyzes computer- and network-related problems reported by end‑users, diagnoses the most effective method to resolve the problem and implements the solution;

Installs, maintains, and troubleshoots the district’s Local Area Network (LAN), Wide Area
Network (WAN), data communications, microcomputers and all peripheral equipment.
Desktop Technician is expected to provide assistance to IT services support engineers on technical levels as per below (including but not limited to):

Duties & Responsibilities

• Under the direction and guidance of IT Services Engineers, install new or relocate existing IT Hardware Assets (PCs and printers, etc)
• Provide technical support for simple PC and printers hardware failures.
• Collect record and maintain up-to-date inventory of all IT hardware for PC’s, printers, etc.
• Monitor the inventory of computer assets and inform the Team Leader to place orders for items that are low on stock.
• Receive stationery, peripherals and other ancillary equipment, and verify delivery details.
• Participate in the write‑off exercise of obsolete IT hardware and update IT inventory records.
• Arrange the dispatch of end‑user hardware items to AGP Sites.
• Follow up and arrange for vendor collection of failed hardware under warranty or maintenance contract.
• Process and respond to end‑user requests for changing printer consumables, such as toners, printer heads, ink cartridges, etc.
• Participate in IT Projects for installation and upgrade of IT Hardware following standard procedure.
• Perform other duties and responsibilities as required to fulfil job function or asassigned.

Desired Additional Skills

• Work independently and work completely and accurately under time constraints and deadlines.
• Think analytically and be a problem solver.
• Communicate effectively, both in writing and in speaking, with customers, co‑workers.
• Read, analyses, and interpret technical documents and reports.
• Work in a safe and effective manner.

Experience Required

• 4 - 5 years of IT work experience in IT Hardware/Software environments