IT Assistant: Guest Tech Support & Network Expert

Fivehotelsandresorts; Dubai; On-site; AED 20,000 - 24,000; Full time

Job summary

Fivehotelsandresorts is seeking an IT support specialist in Dubai to ensure smooth hospitality operations. You will diagnose and resolve hardware, software, and network issues for staff and guests, while maintaining high service standards.

Role requires experience in hospitality IT, familiarity with PMS systems like Opera and Simphony, and a proactive, detail-oriented approach to problem solving.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Hands-on experience in hospitality IT environments.
• Strong knowledge of hardware, software, networks, and security basics.

Responsibilities

• Provide IT support to FIVE Tribe Members and guests for hardware, software and network issues.
• Setup and configure computers, printers, and IT equipment to support daily operations.
• Respond to support tickets promptly and document issues and resolutions clearly.

Skills

Hospitality IT

Network troubleshooting

Guest support

Security best practices

Proactive attitude

Vendor coordination

Communication skills

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Opera PMS

Simphony PMS

Job description

Fivehotelsandresorts is seeking an IT support specialist in Dubai to ensure smooth hospitality operations. You will diagnose and resolve hardware, software, and network issues for staff and guests, while maintaining high service standards.

Role requires experience in hospitality IT, familiarity with PMS systems like Opera and Simphony, and a proactive, detail-oriented approach to problem solving.