IT Executive - Hospitality Tech & Security Support

The First Group

Abu Dhabi

On-site

AED 120,000 - 180,000

Full time

2 days ago

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Job summary

The First Group Hospitality, a Dubai-headquartered luxury hospitality manager, seeks an IT Executive to ensure reliable day-to-day technology support across all departments in a luxury setting. You will assist with hardware, software, networks, and security, enabling seamless guest services and back-office operations.

Responsibilities include user support, asset management, incident escalation, and collaboration with external IT partners.

Qualifications

Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Experience in IT support, systems administration, helpdesk operations, or a similar role.
Working knowledge of computers, operating systems, networks, Wi‑Fi, printers, user accounts, and common business applications.
Basic understanding of cybersecurity, data protection, backups, and access management.
Experience with Microsoft 365, Google Workspace, ticketing systems, or comparable workplace technologies is preferred.
Fluency in English is required.
Ability to work flexible hours and respond to urgent technical issues when required.

Responsibilities

Provide first-level technical support to employees across departments.
Respond to IT support requests, troubleshoot technical issues, and resolve problems promptly.
Install, configure, maintain, and support computers, printers, mobile devices, telephones, scanners, and other technology equipment.
Support networks, internet connectivity, Wi‑Fi, servers, systems, and user accounts.
Assist with administration of email accounts, access permissions, shared drives, software applications, and communication platforms.
Coordinate with external IT service providers, suppliers, and technology partners when specialist assistance is required.
Monitor system performance, connectivity, backups, and equipment availability.
Assist with IT asset management, equipment inventories, software licensing, warranties, and replacement planning.
Maintain accurate records of support requests, equipment, user accounts, system changes, and completed work.
Assist with data backup, recovery, system updates, antivirus protection, and cybersecurity measures.
Support IT policies, password standards, and data-protection procedures.