Hotel IT Support Specialist – Guest Experience

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Al Maha Arjaan by Rotana Abu Dhabi is seeking passionate IT professionals who deliver outstanding guest service and creative tech solutions.

As an IT - Khebraty you will monitor hardware operation and security, act as the primary contact for IT servicing, maintain inventories, logs and system documentation, and support colleagues across the hotel.

The role requires an IT degree, hands-on troubleshooting, and excellent English, with the ability to stay calm in a busy hospitality environment.

Qualifications

• Degree in information technology or a related field with relevant experience.
• Strong command of English and ability to diagnose and fix IT subsystems.

Responsibilities

• Monitor operation and security of all computer hardware.
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies.
• Maintain all hardware and software logs updated as per departmental working procedures.
• Maintain the documentation of all hardware configuration and inventory.
• Maintain the documentation of the telephone system configuration and all MPT lines.
• Understand all the department working procedures and perform the related tasks as described.
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support

Skills

Customer service

Communication

Teamwork

Adaptability

Problem solving

Education

IT degree

Job description

Al Maha Arjaan by Rotana Abu Dhabi is seeking passionate IT professionals who deliver outstanding guest service and creative tech solutions.

As an IT - Khebraty you will monitor hardware operation and security, act as the primary contact for IT servicing, maintain inventories, logs and system documentation, and support colleagues across the hotel.

The role requires an IT degree, hands-on troubleshooting, and excellent English, with the ability to stay calm in a busy hospitality environment.