Inside Sales - Renewal Specialist, Security Systems

Johnson Controls; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Johnson Controls in Dubai is seeking an Inside Sales Support professional to prepare accurate proposals, quotations, and costing sheets, coordinating with stakeholders to move opportunities through the full sales cycle. You will engage with end users and partners, manage tender documentation, and renewals, and maintain CRM records to support order processing from quotation to delivery.

The role requires a degree in business or engineering and 1–2 years in inside sales or customer support, with

Qualifications

• Bachelor's degree in Business Administration, Engineering, or related field.
• 1–2 years of inside sales or customer support experience.
• Strong communication and negotiation skills.
• Experience coordinating with customers and internal teams.
• Proficiency with CRM tools and MS Office Suite.

Responsibilities

• Prepare techno-commercial proposals, quotations, and costing sheets.
• Coordinate with internal and external stakeholders to move opportunities through the sales cycle.
• Engage with end users, contractors, consultants, and partners to clarify requirements.
• Work with Account Managers and Sales Engineers to develop competitive solutions.
• Manage proposal lifecycle including bid documentation, follow-up, and order processing.
• Maintain accurate CRM records for pipeline and forecasting.
• Support handover from quotation through order execution and delivery.
• Ensure compliance with company standards and governance.

Skills

Communication

Negotiation

CRM tools

MS Office Proficiency

Stakeholder management

Multi-tasking

Education

Bachelor's degree in Business Administration or Engineering

Tools

CRM tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

What You Will Do

In this role, you will support the sales team by preparing accurate proposals, quotations, and costing sheets, while coordinating closely with internal and external stakeholders to move opportunities through the full sales cycle. You will help drive new PSA and L&M business, manage renewals, and ensure a smooth handover from quotation through order processing.

• Prepare techno-commercial proposals, quotations, tender submissions, and detailed costing sheets in line with customer requirements, company policies, and margin objectives.
• Engage with end users, facility management companies, contractors, consultants, and business partners to understand scope, clarify requirements, and support the sales process.
• Work closely with Account Managers, Sales Engineers, Operations, and other internal teams to develop accurate and competitive customer solutions.
• Manage the full proposal and quotation lifecycle, including bid documentation, customer follow-up, renewal quotations, internal approvals, and order processing.
• Review scope documents and tender requirements to identify commercial, technical, and contractual considerations.
• Maintain accurate opportunity, quotation, customer interaction, and order records in the CRM system to support pipeline management and sales forecasting.
• Coordinate with sales and operations teams to support seamless handover, order execution, and customer satisfaction.
• Provide accurate product and service information, respond to customer inquiries, and coordinate issue resolution through the appropriate internal channels.
• Receive LPOs and contracts, route them for order processing, and obtain the required DOA approvals.
• Ensure compliance with company standards, contractual obligations, approval processes, and business governance requirements.

How You Will Do It

• You will own each request with accountability and integrity, ensuring proposals, approvals, and order steps are handled accurately and on time.
• You will stay close to the work by clarifying scope early, removing blockers quickly, and aligning the right people to keep opportunities moving.
• You will improve every day by using feedback, asking the right questions, and applying clear problem-solving to strengthen proposal quality and responsiveness.
• You will succeed as one team by sharing information openly, building trust with colleagues, and using diverse perspectives to create practical customer solutions.
• You will keep customer experience at the center, balancing technical detail and commercial discipline to support recurring business growth.

What We Look For

• Bachelor's degree in Business Administration, Engineering, or a related field.
• 1-2 years of experience in inside sales or customer support, preferably in Security or IT solutions.
• Strong communication and negotiation skills.
• Experience coordinating with customers, front-line teams, and inside sales teams.
• Proficiency in CRM tools.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Ability to manage multiple priorities and work well under pressure.

Nice to Have

• Exposure to Fire, HVAC, Controls, or Security solutions.
• Experience supporting PSA, renewal, or recurring service business.
• Familiarity with tenders, quotation preparation, or contract administration.