Sales & Operations Manager (Fire Fighting Projects).

NAFFCO; Dubai; On-site; AED 200,000 - 500,000; Full time

Job summary

NAFFCO is seeking an experienced Sales and Operations Manager to lead the sales and delivery of fire protection projects in the UAE. You will develop business, manage clients, prepare proposals, and coordinate projects from enquiry to completion, ensuring compliance with drawings, standards, budgets, schedules, and quality requirements.

You will develop sales strategies for fire protection systems, coordinate with consultants and contractors, and lead negotiations to secure contracts and

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience in sales, operations, project management, or business development for fire protection.
• Proven fire protection project sales and operations experience.
• Knowledge of fire pumps, sprinklers, hydrants, and related equipment.
• Understanding tendering, estimation, contracts, procurement, installation, testing, and handover.
• Familiarity with fire codes, standards, and health & safety regulations.
• Ability to interpret drawings, calculations, quantities, and timelines.
• Strong ability to generate sales, manage pipelines, negotiate terms, and meet targets.
• Experience managing multidisciplinary teams and client relationships.
• Proficiency with MS Office and CRM/ERP or project management tools.
• Strong commercial acumen, leadership, communication, and organizational skills.
• Excellent written and spoken English.

Responsibilities

• Lead sales and delivery of fire protection projects from enquiry to completion.
• Develop sales strategies for fire protection systems and related works.
• Coordinate with consultants, contractors, developers, and government entities.
• Prepare technical and commercial proposals, quotations, and budgets.
• Manage projects through planning, procurement, installation, testing, and handover.
• Coordinate with design, estimation, procurement, engineering, and project teams.
• Monitor progress, budgets, resources, and commercial performance.
• Lead negotiations and support contract award and mobilisation.

Skills

Sales leadership

Project management

Negotiation

Communication

English proficiency

Independent work

Education

Bachelor's degree in Mechanical, Fire, Civil Eng, Business Admin, or related field

Tools

Microsoft Office

CRM systems

ERP systems

Estimating tools

Job description

We are seeking an experienced Sales and Operations Manager to lead sales and delivery of fire fighting and fire protection projects. The role will develop business, manage clients, prepare proposals, and coordinate projects from enquiry to completion, ensuring compliance with designs, standards, budgets, schedules, and quality requirements.

Key Responsibilities

• Develop sales strategies for fire fighting systems, fire protection solutions, and related works.

• Identify and pursue opportunities with consultants, contractors, developers, facility owners, government entities, and other stakeholders.

• Maintain relationships with clients, consultants, suppliers, subcontractors, and project partners.

• Review enquiries, tenders, drawings, specifications, equipment schedules, quantities, and scopes.

• Prepare technical and commercial proposals, quotations, tenders, budgets, and estimates.

• Coordinate with design, estimation, procurement, engineering, and project teams on submissions.

• Present solutions, technical proposals, value engineering options, and commercial terms.

• Lead negotiations and support contract award and project mobilisation.

• Manage awarded projects through planning, procurement, installation, testing, commissioning, and handover.

• Coordinate fire pumps, sprinklers, hose reels, wet and dry risers, hydrants, tanks, standpipes, suppression systems, and related equipment.

• Monitor progress, budgets, resources, procurement, and commercial performance.

• Coordinate with other disciplines to prevent clashes and maintain schedules.

• Review shop drawings, hydraulic calculations, submittals, method statements, test plans, and technical documents.

• Ensure installations comply with approved drawings, specifications, manufacturer requirements, fire codes, and international standards.

• Resolve technical, commercial, and site issues with project stakeholders.

• Attend client, tender, progress, coordination, inspection, and site meetings.

• Coordinate testing, commissioning, approvals, demonstrations, and handover.

• Monitor variations, claims, orders, subcontractor performance, payments, and profitability.

• Manage risks and implement actions to address delays and cost impacts.

• Support close-out of snags, non-conformances, queries, defects, and commercial matters.

• Maintain contracts, orders, inspections, certificates, approvals, as-built drawings, manuals, warranties, and handover records.

• Prepare sales, operations, progress, revenue, forecast, and management reports.

• Support quality, health and safety, environmental, document control, and company requirements.

• Lead and coordinate sales, estimation, engineering, and project delivery personnel.

• Improve sales, efficiency, customer satisfaction, delivery, and profitability.

Qualifications and Experience

• Bachelor's degree, higher diploma, or technical qualification in Mechanical, Fire, Civil Engineering, Business Administration, or a related field.

• Relevant experience in sales, operations, project management, or business development within fire protection, fire fighting, MEP, or building services.

• Proven experience in fire fighting and fire protection project sales and operations.

• Knowledge of fire pumps, sprinklers, hydrants, hose reels, risers, tanks, suppression systems, and related equipment.

• Understanding of tendering, estimation, contracts, procurement, installation, testing, commissioning, and handover.

• Knowledge of fire codes, standards, authority requirements, manufacturer specifications, and health and safety regulations.

• Ability to interpret drawings, hydraulic calculations, specifications, quantities, contracts, and schedules.

• Ability to generate sales, manage pipelines, negotiate terms, and meet revenue and profit targets.

• Experience managing clients, consultants, contractors, suppliers, and multidisciplinary teams.

• Proficiency in Microsoft Office applications and estimating, CRM, ERP, or project management systems.

• Strong commercial, leadership, communication, negotiation, problem-solving, and organisational skills.

• Ability to manage multiple priorities, meet deadlines, and work independently.

• Strong accuracy, accountability, customer focus, and attention to detail.

• Excellent written and spoken English communication skills.