Specialist - Renewals

Midis Group; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Midis Group in Dubai is seeking a Specialist - Renewals to manage software maintenance and subscription renewals. You will work closely with customers, channel partners, and internal teams to maximize renewals and recurring revenue.

The role requires 1–2 years in renewals or sales support, with experience in CRM/ERP systems, preferably Salesforce. Strong attention to detail and communication skills are essential.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 1–2 years of experience in sales support, inside sales, renewals, or commercial operations.
• Experience using CRM/ERP systems, preferably Salesforce.
• Strong attention to detail, organizational, and communication skills.

Responsibilities

• Monitor upcoming support expiration dates and engage with customers and channel regarding renewals.
• Prepare and share renewal quotations based on vendor policies, 90 days in advance.
• Follow up with customers to resolve renewal issues with internal stakeholders to drive timely closure.
• Collaborate with distributors and resellers to monitor renewal progress and risks.
• Maintain renewal opportunities in the CRM with customer details, renewal status, and forecast info.
• Maintain a rolling 120-day renewal forecast and report revenue and high-risk opportunities weekly.
• Ensure compliance with vendor licensing policies and internal processes.

Skills

CRM software

Sales support

Renewals management

Communication skills

Education

Bachelor’s degree in Business Administration

Tools

Salesforce

ERP systems

Job description

Job Description:

Job Title

Specialist - Renewals

Job Scope

The Specialist - Renewals supports the renewal of software maintenance and subscription contracts. This role works closely with customers, channel, and internal stakeholders to ensure timely renewals, maximize customer retention, and maintain recurring revenue

Main Duties and Responsibilities

• Monitor upcoming support expiration dates and proactively engage with customers and the channel regarding renewals.
• Prepare and share renewal quotations based on vendor policies, 90 days in advance.
• Follow up with the customer to identify and resolve renewal-related issues, in coordination with internal stakeholders, to drive timely renewal closure.
• Collaborate with distributors and resellers to monitor renewal progress, identify potential risks, and ensure timely renewal closure.
• Ensure renewal opportunities are accurately maintained in the CRM system, including customer details, renewal status, expected close dates, and forecast information.
• Maintain a rolling 120-day renewal forecast and submit reports highlighting expected revenue and high-risk opportunities weekly.
• Ensure compliance with vendor licensing policies and internal business processes.

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field.

Experience

1–2 years of experience in sales support, inside sales, renewals, or commercial operations.

Experience using CRM/ERP systems, preferably Salesforce.

Strong attention to detail, organizational, and communication skills.

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