Information Technology Support Engineer (UAEN)

Specialized Rehabilitation Hospital ( SRH ) - مستشفى التأهيل التخصصي; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Specialized Rehabilitation Hospital ( SRH ) - مستشفى التأهيل التخصصي in Abu Dhabi, UAE seeks an Information Technology Support Engineer (UAEN) to join our IT team. The role provides first-level technical support for hardware, software, and IT-related issues, and requires strong customer service toward users at all levels.

The ideal candidate will have a bachelor’s degree in IT or related field, 2+ years of IT support experience, solid knowledge of Windows and Microsoft 365, basic networking, and

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• Minimum 2 years of IT support experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Basic networking concepts and troubleshooting.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first-level technical support to employees for hardware, software, and IT-related issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Support Microsoft Windows, Microsoft 365, and other business applications.
• Assist with user account management, access permissions, password resets, and system access.
• Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
• Record, track, and manage IT support requests through the designated ticketing system.
• Maintain IT asset records and ensure proper documentation of IT equipment and services.
• Escalate complex technical issues to the appropriate IT teams or external service providers.
• Ensure compliance with IT security policies, procedures, and organizational standards.

Skills

Windows OS

Networking basics

Communication

Customer service

Problem solving

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft Windows

Microsoft 365

VPN

Ticketing system

Job description

We are looking for a qualified and motivated Information Technology Support Engineer (UAEN) to join our IT team.

Key Responsibilities:

• Provide first-level technical support to employees for hardware, software, and IT-related issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Support Microsoft Windows, Microsoft 365, and other business applications.
• Assist with user account management, access permissions, password resets, and system access.
• Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
• Record, track, and manage IT support requests through the designated ticketing system.
• Maintain IT asset records and ensure proper documentation of IT equipment and services.
• Escalate complex technical issues to the appropriate IT teams or external service providers.
• Ensure compliance with IT security policies, procedures, and organizational standards.

Requirements:

• Bachelor’s degree or relevant qualification in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support or a similar role.
• Good knowledge of Microsoft Windows, Microsoft 365, and common IT applications.
• Basic understanding of networking concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation and ability to work effectively with users at all levels.