Officer, Support Services (UAEN)

The National Insurance Company – Daman; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

The National Insurance Company – Daman is seeking an IT Support professional in Abu Dhabi to identify and resolve system inefficiencies, document solutions, and validate changes to ensure stable, reliable systems. You will collaborate with internal teams to review improvements, analyze root causes, and implement approved updates to boost performance.

Required are a Bachelor’s in IT/CS, with a Master’s being a plus, and 1–3 years of IT support experience.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in Information Technology, Computer Science, or related field is a plus.
• Certified Application Support Engineer (CASE) or equivalent is a plus.
• Minimum 1–3 years of experience in IT support.

Responsibilities

• Identify and report system inefficiencies, providing solutions to ensure optimal functionality and reliability.
• Create, update, and maintain technical documentation to streamline troubleshooting and knowledge-sharing.
• Conduct validation testing to assess system modifications and ensure process enhancements meet expectations.
• Meet with internal teams and stakeholders to review service improvements and technical challenges.
• Analyze root causes of system failures and document solutions to prevent recurrence.
• Obtain necessary approvals for process changes, system updates, and technical modifications.
• Participate in system reviews, performance assessments, and strategic planning discussions.
• Research industry best practices for optimizing system integration, monitoring, and technical support.
• Collect user feedback and insights to refine application functionality and performance.
• Evaluate supplier deliverables to ensure compliance with predefined quality standards.
• Interpret and analyze technical reports to enhance system efficiency and resolve operational concerns.
• Assist in troubleshooting and resolving application inefficiencies to improve overall user experience.
• Summarize and analyze key performance indicators to assess process efficiency and business impact.
• Present findings on system performance, identifying areas for improvement and optimization.
• Verify accuracy, security, and functionality of application updates before deployment.
• Monitor system logs to detect potential security risks and operational inefficiencies.

Skills

Analytical thinking

Documentation

Problem solving

Education

Bachelor’s degree in Information Technology or Computer Science

Master’s degree in IT/CS (plus)

Job description

• Identify and report system inefficiencies, providing solutions to ensure optimal functionality and reliability.
• Create, update, and maintain technical documentation to streamline troubleshooting and knowledge-sharing.
• Conduct validation testing to assess system modifications and ensure process enhancements meet expectations.
• Meet with internal teams and stakeholders to review service improvements and technical challenges.
• Analyze root causes of system failures and document solutions to prevent recurrence.
• Obtain necessary approvals for process changes, system updates, and technical modifications.
• Participate in system reviews, performance assessments, and strategic planning discussions.
• Research industry best practices for optimizing system integration, monitoring, and technical support.
• Collect user feedback and insights to refine application functionality and performance.
• Evaluate supplier deliverables to ensure compliance with predefined quality standards.
• Interpret and analyze technical reports to enhance system efficiency and resolve operational concerns.
• Assist in troubleshooting and resolving application inefficiencies to improve overall user experience.

Quality & Excellence Management:

• Summarize and analyze key performance indicators to assess process efficiency and business impact.
• Present findings on system performance, identifying areas for improvement and optimization.
• Verify accuracy, security, and functionality of application updates before deployment.
• Monitor system logs to detect potential security risks and operational inefficiencies.

Qualifications and Experience:

Preferred Educational Qualifications and Professional Certifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in Information Technology, Computer Science, or related field is a plus.
• Certified Application Support Engineer (CASE) or equivalent is a plus.

Experience

• Minimum 1-3 years of experience in IT support.