IT Support Engineer

Techwaresoft; Sharjah; On-site; AED 60,000 - 100,000; Full time

Job summary

Techwaresoft in Sharjah is seeking an IT Support Engineer to ensure seamless access to software, hardware, and network services for employees. You will be the first point of contact for IT issues, troubleshoot, maintain, and upgrade systems to uphold high service standards.

The role covers onboarding, software and driver updates, ticket logging, and providing Microsoft 365, Windows OS, and email support across the office and franchise locations.

Qualifications

• Bachelor's degree or related field preferred.
• 3+ years IT support or troubleshooting experience.
• Strong hardware, software, and networking knowledge.
• Excellent problem-solving and communication skills.
• Proficiency with Microsoft 365, Windows OS, email configuration and antivirus solutions.

Responsibilities

• Resolve IT support requests from employees and assist with technical issues.
• Answer queries regarding computer systems, network issues, and hardware.
• Analyze and diagnose IT problems.
• Update and configure computer settings and resolve issues.
• Onboard new hires with account creation and system setup.
• Install/update software and drivers and keep systems up-to-date.
• Provide status updates on service requests.
• Log and track tickets with ticketing systems.

Skills

IT support

Hardware & Networking

Troubleshooting

Customer service

Microsoft 365

Windows OS

Email configuration

Antivirus solutions

Education

Bachelor's degree in Computer Science/IT

Tools

Ticketing systems

Job description

IT Support Engineer

Sharjah, SH, United Arab Emirates

Role Description

We are looking for an experienced IT Support Specialist to join our team in Dubai. The primary focus of this role is to ensure that employees have seamless access to software, hardware, and network systems to carry out daily tasks efficiently. You will be the first point of contact for all IT-related issues and will be responsible for troubleshooting, maintaining, and upgrading IT systems, while ensuring high service standards.

Responsibilities

• Resolve IT support requests from employees and assist with technical issues.
• Answer employee queries regarding computer systems, network issues, and hardware.
• Analyze and diagnose problems with computer systems and other IT-related hardware/software.
• Update and configure computer settings, permissions, and resolve hardware/software issues.
• Manage new hire onboarding, including account creation and system setup.
• Install and update software, drivers, and ensure all systems are up-to-date.
• Provide status updates to employees regarding ongoing IT service requests.
• Log and track service requests using ticketing systems and ensure timely updates.
• Offer IT network services and customer support for users both internally and at franchise locations.
• Maintain a work log for all support requests and system maintenance tasks.
• Perform daily inspections to prevent system malfunctions and proactively resolve issues.
• Provide Microsoft 365, Windows OS, Antivirus solutions, and email setup support.

Qualification

• Bachelor's degree in Computer Science, IT, or a related field (preferred).
• 3+ years of experience in IT support or technical troubleshooting roles.
• Strong understanding of hardware, software, and networking concepts.
• Excellent problem-solving and communication skills.
• Proficient in Microsoft 365, Windows OS, email configuration, and antivirus solutions.

Must Have

• Excellent technical skills in troubleshooting and system configurations
• Experience with helpdesk ticketing systems and service request logging.
• Ability to work independently and handle multiple IT requests simultaneously.
• Experience with helpdesk ticketing systems and service request logging.
• Strong customer service orientation with excellent interpersonal skills.

Nice to have

• Ability to adapt to fast-paced environments and deliver timely solutions.
• Certifications in CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent.
• Experience with cloud-based technologies and network management.
• Knowledge of system security protocols and data privacy standards.

What's great in the job?

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company