Information Technology Operations Manager

Al Ain Rotana; Al Ain; On-site; AED 70,000 - 100,000; Full time

Job summary

Al Ain Rotana in Al Ain is seeking a dynamic IT professional to enhance their service desk support. The role involves ensuring optimal performance of all IT systems, managing software licenses, and providing training to IT staff.

Applicants should possess a degree in Information Technology and experience in similar roles, with a strong emphasis on customer service and technical problem solving.

Qualifications

• Degree in IT or similar field.
• Previous experience in an IT role.
• Proven knowledge of IT related sectors.

Responsibilities

• Serve as primary contact for all servicing of computer hardware.
• Maintain licenses for all software and manage inventory of supplies.
• Develop and manage effective IT support frameworks.
• Ensure regular training for IT colleagues to enhance customer support.

Skills

Customer service

Technical problem-solving

Network design

Education

Degree in Information Technology

Job description

Job Description

We are currently seeking passionate and dynamic IT professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. This position is based at Al Ain Rotana.

Key Responsibilities

• Serve as primary contact for all servicing of computer PC hardware.
• Maintain licenses for all software and ensure that the proper maintenance contacts cover all systems.
• Maintain a sufficient inventory of computer related supplies.
• Maintain a log of all computer hardware and a log of all service calls on computer hardware.
• Manage the configuration records, programme files and data files on the computer system.
• Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions.
• Develop and manage an effective and operative framework for improving Rotana Service Desk IT Support to provide the best available level of services and business continuity in a professional manner.
• Generate periodic reports on customer support issues and evaluate the overall operation to deliver outstanding service.
• Ensure regular on‑going training is provided to IT colleagues to enhance the delivered level of customer support.
• Monitor and oversee the hotel network overall performance and IT Systems to guarantee a smooth hotel IT operation.
• Coordinate with other departments to recognize and solve their requirements to ensure business and operational continuity.
• Interact with IT vendors, external suppliers, and other contractual partners to ensure procurement and IT services are delivered on time.
• Interact with IT Systems Support and other IT Services Partners to ensure IT Support services are delivered on time appropriately.
• Ensure technology and systems resources are well maintained at maximum performance and availability.
• Implement policy and procedures to guarantee data and assets availability, integrity, and security as per the company standards and ensure business continuity.
• Follow‑up & comply with Rotana Centralized Service Team for “Change Notifications” implementation.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, and protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.

Education, Qualifications & Experiences

You should have a degree in the information technology field and previous experience in a similar role along with proven knowledge of all IT related sectors. An excellent command of English and the ability to design networks and provide technical leads are essential.

Knowledge & Competencies

• Understanding the Business
• Planning for Business
• Valuing Diversity
• Customer Focus
• Influencing Outcomes
• Team Building
• Leading People
• Managing Operations
• Adaptability
• Drive for Results