Guest Experience Coordinator

Al Bandar Rotana & Al Bandar Arjaan by Rotana; Dubai; On-site; AED 89,280 - 156,240; Full time

Job summary

Al Bandar Rotana & Al Bandar Arjaan by Rotana in Dubai is seeking passionate Front Office professionals who excel at delivering exceptional guest service and creative solutions. You will communicate effectively with all hotel departments to ensure smooth check-ins, accurate billing, and high guest satisfaction.

The role requires a hospitality degree and fluency in English, plus familiarity with Opera. You will work in a dynamic hotel environment, coordinating with Front Office teams to meet

Qualifications

• Degree in hospitality field.
• Fluency in written and spoken English.
• Knowledge of Opera PMS highly regarded.

Responsibilities

• Maintain effective communication with all related departments to ensure a smooth service delivery.
• Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise.
• Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk.
• Ensure that the guest receive the accommodation he / she is expecting.
• Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly.
• Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently.
• Attend to all guest inquires, that are directed to them, in a professional and helpful manner.
• Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival.
• Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department.
• Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies.
• Ensure that rooms control and room revenue controls are in place.
• Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts.
• Assist the Guest Service team in the lobby when required.
• Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members.
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.

Skills

Effective Communication

Teamwork

Adaptability

Customer Focus

Drive for Results

Understanding Hotel Operations

Planning for Business

Supervising People

Education

Hospitality Degree

Tools

Opera

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Al Bandar Rotana & Al Bandar Arjaan By Rotana.

Responsibilities

• Maintain effective communication with all related departments to ensure a smooth service delivery
• Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
• Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
• Ensure that the guest receive the accommodation he / she is expecting
• Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
• Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
• Attend to all guest inquires, that are directed to them, in a professional and helpful manner
• Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
• Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
• Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
• Ensure that rooms control and room revenue controls are in place
• Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
• Assist the Guest Service team in the lobby when required
• Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results