Front Desk Manager

Rotana Hotels; Abu Dhabi; On-site; AED 144,000 - 252,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a Front Desk Manager to oversee Front Office operations at Bloom Arjaan by Rotana, ensuring outstanding guest service and efficient reception activities.

You will lead a diverse team, optimize room revenue through upselling, handle end-of-day reporting, and uphold company standards while delivering creative solutions to guests.

Qualifications

• Degree in hospitality or related field with experience in Front Office in a hotel.
• Fluent in written and spoken English; immaculate personal presentation.
• Ability to solve problems effectively and maintain professional composure.

Responsibilities

• Oversee Front Office operations with focus on Reception and end-of-day procedures and reports.
• Actively elicit guest feedback and take action to maximize satisfaction.
• Upsell to maximize room revenue within guidelines and manage inventory during high occupancy.
• Promote loyalty programs, F&B events, and hotel/company partnerships.
• Lead and coach the team to achieve outstanding guest service and staff satisfaction.

Skills

Upselling techniques

Revenue management

Customer focus

Team leadership

Education

Hospitality degree

Tools

Opera (PMS)

Job description

Job Description:

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based in Bloom Arjaan by Rotana, Abu Dhabi.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as-

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies

Skills

Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Requirements