Information Technology - Khebraty

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Al Maha Arjaan by Rotana Abu Dhabi is seeking passionate IT professionals who deliver outstanding guest service and creative tech solutions.

As an IT - Khebraty you will monitor hardware operation and security, act as the primary contact for IT servicing, maintain inventories, logs and system documentation, and support colleagues across the hotel.

The role requires an IT degree, hands-on troubleshooting, and excellent English, with the ability to stay calm in a busy hospitality environment.

Qualifications

• Degree in information technology or a related field with relevant experience.
• Strong command of English and ability to diagnose and fix IT subsystems.

Responsibilities

• Monitor operation and security of all computer hardware.
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies.
• Maintain all hardware and software logs updated as per departmental working procedures.
• Maintain the documentation of all hardware configuration and inventory.
• Maintain the documentation of the telephone system configuration and all MPT lines.
• Understand all the department working procedures and perform the related tasks as described.
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support

Skills

Customer service

Communication

Teamwork

Adaptability

Problem solving

Education

IT degree

Job description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Al Maha Arjaan by Rotana Abu Dhabi.

As an IT - Khebraty your role will include key responsibilities such as:

• Monitor the operation and security of all computer hardware and ensure that it is operating properly
• Serve as primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies
• Maintain all hardware and software logs updated as per departmental working procedures
• Maintain the documentation of all hardware configuration and inventory
• Maintain the documentation of the telephone system configuration and all MPT lines
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support

Skills

Education, Qualifications & Experiences

You should have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault, find and rectify subsystems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results