IT Operations Manager: Service Desk & Network Excellence

Al Ain Rotana; Al Ain; On-site; AED 70,000 - 100,000; Full time

Job summary

Al Ain Rotana in Al Ain is seeking a dynamic IT professional to enhance their service desk support. The role involves ensuring optimal performance of all IT systems, managing software licenses, and providing training to IT staff.

Applicants should possess a degree in Information Technology and experience in similar roles, with a strong emphasis on customer service and technical problem solving.

Qualifications

• Degree in IT or similar field.
• Previous experience in an IT role.
• Proven knowledge of IT related sectors.

Responsibilities

• Serve as primary contact for all servicing of computer hardware.
• Maintain licenses for all software and manage inventory of supplies.
• Develop and manage effective IT support frameworks.
• Ensure regular training for IT colleagues to enhance customer support.

Skills

Customer service

Technical problem-solving

Network design

Education

Degree in Information Technology

Job description

Al Ain Rotana in Al Ain is seeking a dynamic IT professional to enhance their service desk support. The role involves ensuring optimal performance of all IT systems, managing software licenses, and providing training to IT staff.

Applicants should possess a degree in Information Technology and experience in similar roles, with a strong emphasis on customer service and technical problem solving.