Reservations Agent

Rotana Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana Hotels is seeking a reservations agent to deliver exceptional guest service and manage hotel bookings. You will confirm reservations, input data accurately, and respond to inquiries with a focus on smooth service delivery.

The role requires a hospitality diploma/degree and strong English communication. You will stay informed on promotions, manage rates, and maintain guest relations to maximize business opportunities.

Qualifications

• Diploma or degree in hospitality or related field.
• Excellent written and spoken English communication skills.

Responsibilities

• Process and confirm guest room reservations by phone, letter, or fax.
• Input all reservations into the system and handle inquiries and requests.
• Stay updated on promotions and rate structures; apply rate management.
• Maintain accurate room status and input guest information.
• Promote good public relations to maximize business opportunities.
• Organize visa requests for hotel guests per policy.

Skills

Communication

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

Education

Hospitality diploma or degree

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills

Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus