Inbound Insurance Sales Executive - Dubai

AlFuttaim; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

AlFuttaim is looking for an Inbound Sales Executive in Dubai, UAE, offering opportunities for a dynamic career in the insurance sector. The position involves handling customer inquiries, ensuring compliance with service standards, and enhancing customer satisfaction.

The ideal candidate possesses strong communication skills and can manage customer interactions effectively. With a full-time contract and a salary range of 5000-8000 AED monthly, this role promises significant career growth within the AlFuttaim Group.

Qualifications

• Strong verbal communication and customer service skills.
• Ability to remain calm and professional under pressure.
• High level of accuracy in documentation and CRM usage.
• Experience in call center or insurance environment preferred.
• English proficiency required; Arabic language skills are an advantage.

Responsibilities

• Handle inbound calls following standard greeting, verification, and closing protocols.
• Meet defined SLAs related to response time, call handling time, and service quality metrics.
• Manage general customer queries, policy updates, corrections, and basic service transactions.
• De-escalate customer concerns professionally and provide effective solutions.
• Log all customer interactions accurately within CRM systems.
• Identify recurring issues and support root cause analysis to enhance FAQs and knowledge base updates.
• Redirect complex cases to the appropriate department and ensure proper follow-up.

Skills

Inbound sales handling

Customer relationship management

SLA performance management

Insurance policy support

Complaint resolution

CRM documentation

Service quality standards

Job description

AlFuttaim is looking for an Inbound Sales Executive in Dubai, UAE, offering opportunities for a dynamic career in the insurance sector. The position involves handling customer inquiries, ensuring compliance with service standards, and enhancing customer satisfaction.

The ideal candidate possesses strong communication skills and can manage customer interactions effectively. With a full-time contract and a salary range of 5000-8000 AED monthly, this role promises significant career growth within the AlFuttaim Group.