Call Center Executive - Customer Support Services

AlFuttaim; Dubai; On-site; AED 55,800 - 89,280; Full time

Benefits offered by this job

Career growth opportunities

Collaborative team culture

Exposure to professional environment

Job summary

AlFuttaim in Dubai is seeking a Call Center Executive for Customer Support Services, focusing on handling customer interactions in the insurance sector. Candidates should have strong communication skills and the ability to resolve issues while maintaining high service standards.

The role offers opportunities for career growth in a leading organization, emphasizing a collaborative culture and professional development within a structured environment.

Qualifications

• Previous experience in call center or customer service roles is an advantage.
• Strong verbal communication and interpersonal skills.
• Ability to work under pressure and manage multiple interactions.
• Basic knowledge of CRM systems and computer applications.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls professionally while maintaining service standards.
• Respond to customer inquiries, complaints, and service requests accurately and efficiently.
• Provide detailed information about products, services, and company processes.
• Resolve customer issues promptly or elevate complex cases to the appropriate department.
• Follow up with customers to ensure resolution and satisfaction.
• Meet individual and team performance targets, including KPIs and service levels.
• Maintain accurate records of customer interactions in CRM systems.
• Adhere to company policies, quality standards, and compliance requirements.

Skills

Customer service and call handling techniques

CRM systems and data entry

Communication and interpersonal skills

Time management and multitasking

Problem-solving and conflict resolution

Performance target management

Education

High school diploma or equivalent; bachelor's degree preferred

Job description

Call Center Executive – Customer Support Services

Dubai, UAE – Insurance – Call Center

This role focuses on managing inbound and outbound customer interactions while delivering high‑quality support services in the insurance sector. The executive ensures efficient issue resolution, accurate communication, and strong customer satisfaction through professional call handling.

Key Responsibilities

• Handle inbound and outbound calls professionally while maintaining service standards
• Respond to customer inquiries, complaints, and service requests accurately and efficiently
• Provide detailed information about products, services, and company processes
• Resolve customer issues promptly or elevate complex cases to the appropriate department
• Follow up with customers to ensure resolution and satisfaction
• Meet individual and team performance targets, including KPIs and service levels
• Maintain accurate records of customer interactions in CRM systems
• Adhere to company policies, quality standards, and compliance requirements

Ideal Profile

• High school diploma or equivalent; bachelor's degree preferred
• Previous experience in call center or customer service roles is an advantage
• Strong verbal communication and interpersonal skills
• Ability to work under pressure and manage multiple interactions
• Basic knowledge of CRM systems and computer applications
• Customer‑focused mindset with problem‑solving abilities

Skills Set

• Customer service and call handling techniques
• CRM systems and data entry
• Communication and interpersonal skills
• Time management and multitasking
• Problem-solving and conflict resolution
• Performance target management

Why Join Us

• Opportunity to work in a leading insurance organization in Dubai, UAE
• Exposure to customer service operations in a professional environment
• Career growth opportunities in customer support and operations
• Structured work environment with clear performance metrics
• Collaborative team culture focused on service excellence

About the Company

Orient Insurance, part of Al‑Futtaim Group, is a well‑established insurance provider in the UAE known for its strong financial foundation and customer‑focused approach. With a growing presence across the region, the company continues to deliver reliable insurance solutions supported by innovation and service excellence.