Insurance Call Center Executive — Customer Support

AlFuttaim; Dubai; On-site; AED 55,800 - 89,280; Full time

Benefits offered by this job

Career growth opportunities

Collaborative team culture

Exposure to professional environment

Job summary

AlFuttaim in Dubai is seeking a Call Center Executive for Customer Support Services, focusing on handling customer interactions in the insurance sector. Candidates should have strong communication skills and the ability to resolve issues while maintaining high service standards.

The role offers opportunities for career growth in a leading organization, emphasizing a collaborative culture and professional development within a structured environment.

Qualifications

• Previous experience in call center or customer service roles is an advantage.
• Strong verbal communication and interpersonal skills.
• Ability to work under pressure and manage multiple interactions.
• Basic knowledge of CRM systems and computer applications.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls professionally while maintaining service standards.
• Respond to customer inquiries, complaints, and service requests accurately and efficiently.
• Provide detailed information about products, services, and company processes.
• Resolve customer issues promptly or elevate complex cases to the appropriate department.
• Follow up with customers to ensure resolution and satisfaction.
• Meet individual and team performance targets, including KPIs and service levels.
• Maintain accurate records of customer interactions in CRM systems.
• Adhere to company policies, quality standards, and compliance requirements.

Skills

Customer service and call handling techniques

CRM systems and data entry

Communication and interpersonal skills

Time management and multitasking

Problem-solving and conflict resolution

Performance target management

Education

High school diploma or equivalent; bachelor's degree preferred

Job description

AlFuttaim in Dubai is seeking a Call Center Executive for Customer Support Services, focusing on handling customer interactions in the insurance sector. Candidates should have strong communication skills and the ability to resolve issues while maintaining high service standards.

The role offers opportunities for career growth in a leading organization, emphasizing a collaborative culture and professional development within a structured environment.