IIoT Sales & Support Engineer — MEA

HMS Sweden

Dubai

On-site

AED 279,000 - 469,000

Full time

16 hours ago

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Benefits offered by this job

Transportation allowance

Housing allowance

Employee and dependents insurance

Incentive plan

Share saving program

Job summary

HMS Sweden seeks an experienced Sales & Support Engineer to lead technical support in the Middle East and drive sales for HMS Networks product lines including Ewon, Red Lion, N-tron, and Anybus. You will troubleshoot software, hardware, and networking issues while collaborating with the sales team on project planning and demonstrations.

Ideal candidates have 5+ years in IIoT or industrial automation, an engineering degree, and strong English communication.

Qualifications

5+ years in IIoT or Industrial Automation
Engineering qualification required
Proficient English (written and spoken)
Knowledge of IP/serial networks and PLC protocols, MQTT, OPC UA, IoT, Protocol Gateways, Industrial Routers
Strong communication and teamwork skills
Willingness to travel in Middle East for customer visits and learning new technologies

Responsibilities

Act as the primary technical support leader in the Middle East for HMS Networks; nurture sales for niche product lines
Ensure pre-sale and post-sale support for Red Lion, N-tron, Anybus Diagnostics, and Ewon products
Own and resolve customer issues across software, hardware, and networking
Collaborate with sales on project planning, demos, configurations, and field trials
Conduct on-site training for integrators and key end-users; onboard Certified Channel Partners
Map HMS product lines on major end-user vendor lists
Drive approvals for HMS wireless products with UAE TRA, ICT Qatar, CITC KSA, SASO/SABER, etc.
Support the Market Unit EMEA Technical Services team for other regions when required