Industrial IoT Sales & Support Engineer - Middle East

HMS Networks; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Housing allowance

Transportation

Insurance

Incentive plan

Global team

Job summary

HMS Networks in Dubai is seeking an experienced Sales & Support Engineer for Industrial Data Solutions, covering Ewon, Red Lion, N-tron, and Anybus lines. You’ll lead regional technical support, nurture select sales, and resolve complex integration issues across industrial ICT environments.

The role requires 5+ years in IIoT/industrial automation, strong English, and readiness to travel in the Middle East. Join a team delivering cutting-edge interoperability in a fast-paced market.

Qualifications

• Minimum 5 years of experience in IIoT or Industrial Automation.
• Industrial Engineer or equivalent engineering qualification.
• Proficient English (technical writing and speaking).
• Knowledge of IP/serial network and PLC protocols, MQTT, OPC UA, IoT, Protocol Gateways, Industrial Routers.

Responsibilities

• Act as the primary technical support leader in the Middle East for HMS Networks; in addition nurture sales for select niche product lines.
• Ensure customers get pre-sale and post-sale support to take full advantage of the Red Lion, N-tron, Anybus Diagnostics, and Ewon product ranges from HMS Networks.
• Take ownership of customer issues reported and see them to resolution; troubleshoot software, hardware, and networking issues.
• Work with the sales team on project planning, setting up evaluation demos, creating and validating product configurations, guiding field trials
• Conduct on-site training for Integrators and Major End-Users; technical onboarding of Certified Channel Partners
• Map and qualify HMS Networks product lines on major end-user vendor lists
• Drive approvals for HMS wireless products with local wireless authorities such as TRA UAE, ICT Qatar, and CITC KSA, also SASO/SABER, etc.
• Support the Market Unit EMEA Technical Services team for other regions when required

Skills

IIoT

Industrial Automation

IP/Serial networking

PLC protocols

MQTT

OPC UA

IoT concepts

English proficiency

Communication skills

Willingness to travel

Education

Industrial Engineer or equivalent

Job description

HMS Networks in Dubai is seeking an experienced Sales & Support Engineer for Industrial Data Solutions, covering Ewon, Red Lion, N-tron, and Anybus lines. You’ll lead regional technical support, nurture select sales, and resolve complex integration issues across industrial ICT environments.

The role requires 5+ years in IIoT/industrial automation, strong English, and readiness to travel in the Middle East. Join a team delivering cutting-edge interoperability in a fast-paced market.