ICQA Supervisor - Inventory Quality Operations

Amazon UAE; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Amazon UAE in Dubai seeks an ICQA Supervisor - Inventory Quality Operations to lead daily inbound or outbound fulfillment activities, ensure safety and quality, and drive inventory accuracy and efficiency.

The role combines frontline team leadership with data-driven performance improvement, coaching, and cross-functional collaboration in a high-volume center.

Qualifications

• High School diploma.

Responsibilities

• Supervise daily fulfillment center activities across Inbound or Outbound operations.
• Maintain accountability for safety, quality, productivity and team member experience during each shift.
• Coordinate frontline associates and ensure work is distributed according to priorities.
• Monitor inventory-related processes and support accurate movement of products through the center.
• Track production metrics and identify trends affecting quality or performance.
• Use data to develop practical improvement actions and communicate recommendations to management.
• Identify training requirements and provide coaching to strengthen capability.
• Support team members with ongoing performance feedback and development guidance.
• Manage attendance issues and maintain accurate workforce records.
• Review performance concerns and follow up actions.
• Establish departmental expectations and reinforce accountability.
• Encourage teamwork and consistent operational standards.
• Conduct safety briefings and ensure safety requirements are understood.
• Document incidents and ensure accurate records.
• Collaborate with HR, Facilities, Safety and IT teams.
• Coordinate with Facilities for equipment needs.
• Partner with IT when systems affect fulfillment activities.
• Secure resources for projects and improvements.
• Share best practices across shifts and departments.
• Identify opportunities to simplify processes and increase productivity.
• Support continuous improvement initiatives for inventory accuracy and quality.

Skills

Inventory Management

ICQA operations

Inventory control

Inventory accuracy

Quality assurance

Fulfillment center operations

Inbound operations

Outbound operations

Warehouse operations

Team supervision

Production metrics

Performance management

Safety management

Quality standards

Continuous improvement

Process improvement

Data-driven analysis

Team coaching

Attendance management

Workforce records

Timecard review

Incident documentation

Operational reporting

Productivity management

Cross-functional coordination

HR coordination

Facilities coordination

IT coordination

Associate development

Workflow improvement

Operational planning

Inventory performance

Fulfillment quality

Education

High School diploma

Job description

ICQA Supervisor - Inventory Quality Operations

Job Snapshot Role: ICQA Supervisor - Inventory Quality Operations Location: Dubai, United Arab Emirates Industry: Internet Function: Inventory Management Experience: Experience in manufacturing, warehouse or operations environment preferred Job Type: Full-time

Position Overview ICQA Supervisor - Inventory Quality Operations in Dubai, United Arab Emirates is an Internet opportunity focused on inventory control, fulfillment quality, operational performance and frontline team leadership within a high-volume fulfillment center. Amazon is hiring an operations supervisor to manage daily Inbound or Outbound activities, improve inventory accuracy, strengthen safety and quality standards, coach associates and use performance data to drive continuous improvement.

Country: United Arab Emirates City: Dubai Industry: Internet Function: Inventory Management Salary: 12000-18000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Role Context

The ICQA Supervisor supports reliable fulfillment center performance by maintaining strong inventory, quality and operational controls across assigned Inbound or Outbound functions. The role combines daily workforce supervision with performance analysis, coaching and process improvement, ensuring that associates understand expectations and have the support required to deliver accurate and efficient work. Effective execution helps reduce inventory defects, improve productivity and maintain a safer and more consistent fulfillment environment.

Key Responsibilities

• Supervise daily fulfillment center activities across assigned Inbound or Outbound operations.
• Maintain accountability for safety, quality, productivity and team member experience during each shift.
• Coordinate frontline associates and ensure work is distributed according to operational priorities.
• Monitor inventory-related processes and support accurate movement and handling of products through the fulfillment center.
• Track production metrics and identify trends affecting quality or operational performance.
• Use data to develop practical improvement actions and communicate recommendations to management.
• Identify training requirements and provide coaching to strengthen associate capability.
• Support team members with ongoing performance feedback and development guidance.
• Manage attendance issues and maintain accurate workforce records.
• Review performance concerns and implement appropriate follow-up actions.
• Establish clear departmental expectations and reinforce shared accountability.
• Encourage teamwork, open communication and consistent operational standards.
• Conduct safety briefings and ensure associates understand workplace safety requirements.
• Address immediate operational issues while maintaining focus on longer-term improvement priorities.
• Document incidents and ensure relevant information is recorded accurately.
• Review timecards and resolve discrepancies affecting workforce records.
• Collaborate with HR on staffing, attendance and employee support requirements.
• Coordinate with Facilities teams when operational areas or equipment require attention.
• Work with Safety teams to support safe working conditions and corrective actions.
• Partner with IT when systems, devices or operational tools affect fulfillment activities.
• Secure resources and support required for operational projects and process improvements.
• Share effective practices across shifts and departments to improve consistency.
• Identify opportunities to simplify processes and increase productivity.
• Support continuous improvement initiatives that strengthen inventory accuracy and quality.
• Maintain visibility of daily operational performance and elevate significant issues when required.

Ideal Profile

• High School diploma.
• Previous experience in a manufacturing, warehouse or operations environment is preferred.
• Practical understanding of fulfillment, warehouse or inventory-related workflows is advantageous.
• Comfortable supervising frontline teams in a fast-paced operating environment.
• Strong ability to communicate expectations and provide constructive performance feedback.
• Able to analyze production metrics and identify improvement opportunities.
• Good organizational skills for balancing immediate shift requirements with ongoing operational priorities.
• Comfortable working with HR, Facilities, Safety and IT teams.
• Ability to manage attendance, performance and team development responsibilities.
• Strong attention to safety, inventory accuracy and quality standards.
• Able to document incidents and maintain accurate operational records.
• Positive leadership approach focused on productivity, teamwork and continuous improvement.

Skills Set

• Inventory Management
• ICQA operations
• Inventory control
• Inventory accuracy
• Quality assurance
• Fulfillment center operations
• Inbound operations
• Outbound operations
• Warehouse operations
• Team supervision
• Production metrics
• Performance management
• Safety management
• Quality standards
• Continuous improvement
• Process improvement
• Data-driven analysis
• Team coaching
• Training needs analysis
• Attendance management
• Workforce records
• Timecard review
• Incident documentation
• Operational reporting
• Productivity management
• Cross-functional coordination
• HR coordination
• Facilities coordination
• Safety coordination
• IT coordination
• Associate development
• Workflow improvement
• Operational planning
• Inventory performance
• Fulfillment quality

Why Join Us

This role offers the opportunity to develop hands-on leadership experience within Amazon 's fulfillment network in Dubai while building deeper expertise in inventory control, quality, team development and operational performance. The position provides exposure to data-driven decision-making, cross-functional collaboration and continuous improvement in a fast-moving environment where accurate inventory and reliable processes directly influence customer experience.

About the Company

Amazon is a global technology and commerce company operating across e-commerce, logistics, cloud services and digital platforms. Its fulfillment centers manage inventory, order processing and shipment preparation through highly coordinated operational systems designed to deliver accurate, efficient and dependable service to customers.