ICQA Supervisor - Inventory Control and Quality Assurance

Amazon UAE; Dubai; On-site; AED 167,000 - 246,000; Full time

Job summary

Amazon UAE in Dubai is seeking an ICQA Supervisor to lead inventory control and quality assurance activities at a busy delivery station. You will manage a team of ICQA associates, oversee daily cycle counts, and ensure accurate warehouse records supporting order accuracy.

The role requires strong warehouse systems experience, analytical problem-solving, and ability to drive corrective actions to reduce defects.

Qualifications

• Bachelor’s degree or higher in a related field.
• 2+ years in inventory control/QA or warehouse ops.
• 1+ year in a supervisory role.
• Strong inventory cycle counting knowledge.

Responsibilities

• Lead ICQA team and supervise associates on shift.
• Plan and execute cycle counts and inventory reconciliation.
• Monitor storage locations and bin integrity.
• Conduct daily quality walks and audits.
• Investigate discrepancies and implement corrective actions.
• Coordinate with Operations to resolve inventory issues.

Skills

Inventory control

Quality assurance

Team supervision

Cycle counting

Warehouse operations

Root-cause analysis

Analytical problem-solving

Leadership

Education

Bachelor's degree in Engineering, Operations Management, Supply Chain, Business Analytics, or related field

Tools

Warehouse Management System

Microsoft Excel

Job description

ICQA Supervisor - Inventory Control and Quality Assurance Job Snapshot - Role: ICQA Supervisor - Inventory Control and Quality Assurance - Location: Dubai, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Inventory Management - Experience: 2 years, including at least 1 year in a supervisory or team lead role - Job Type: Full Time - Work Arrangement: On-site Position Overview Q Express Documents Transport LLC - Dubai South Branch - L14 is seeking an ICQA Supervisor to lead Inventory Control and Quality Assurance activities at an Amazon delivery station in Dubai, United Arab Emirates. The ICQA Supervisor is responsible for maintaining inventory accuracy, conducting quality audits, investigating stock discrepancies, and ensuring compliance with established operational and safety standards. This hands‑on leadership position involves supervising a team of ICQA associates, managing daily and weekly cycle counts, reviewing inventory adjustments and damages, maintaining storage location accuracy, and implementing corrective actions to reduce recurring defects. Reporting to the ICQA Manager, the successful candidate will oversee inventory reconciliation, quality inspections, operational reporting, and team performance throughout assigned shifts. The role requires strong warehouse inventory knowledge, analytical problem‑solving, experience with warehouse management systems, and the ability to lead associates in a fast‑paced delivery station environment. By maintaining accurate inventory records, controlled storage locations, and effective quality procedures, the ICQA Supervisor helps improve picking efficiency, operational reliability, workplace safety, and customer order accuracy.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Logistics and Supply Chain - Function: Inventory Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Inventory Accuracy and Cycle Counting

• Plan and execute daily and weekly inventory cycle counts across assigned delivery station locations.
• Coordinate counting activities to maintain accurate inventory records.
• Reconcile physical inventory quantities against warehouse management system information.
• Investigate discrepancies involving missing, misplaced, mislabeled, or damaged stock.
• Identify the underlying causes of inventory inaccuracies and implement corrective actions.
• Maintain accurate stock information across relevant storage and operational locations.
• Monitor inventory accuracy performance against established targets.
• Support continuous improvements in inventory counting and reconciliation procedures.

Inventory Reconciliation and Adjustments

• Review inventory discrepancies identified during cycle counting and operational activities.
• Investigate differences between recorded and physically available stock.
• Support inventory reconciliation activities and related corrective actions.
• Monitor net inventory adjustments and associated accuracy concerns.
• Review inventory defects and damage-related discrepancies.
• Support Inventory Record Defect Rate (IRDR) monitoring and improvement activities.
• Identify recurring causes of inventory adjustments and recommend preventive measures.
• Maintain accurate information to support inventory reporting and operational decisions.

Storage Location and Bin Integrity

• Ensure inventory is maintained in the correct designated storage locations.
• Monitor bin accuracy and location integrity throughout the delivery station.
• Verify that items are correctly labeled and can be scanned accurately.
• Identify stock placed in incorrect locations and coordinate appropriate corrections.
• Review pick faces and storage areas for labeling or location discrepancies.
• Monitor inventory placement practices to reduce picking errors.
• Support consistent application of established inventory storage procedures.
• Maintain organized and controlled storage locations that support efficient operations.

Quality Assurance and Operational Audits

• Conduct daily quality walks across picking, staging, and storage areas.
• Inspect operational locations for inventory accuracy and compliance with quality requirements.
• Identify, document, and report quality defects.
• Coordinate corrective actions for identified quality issues.
• Monitor the completion of corrective actions and follow up on unresolved concerns.
• Review inbound and outbound quality performance.
• Identify recurring operational defects and elevate significant issues to the ICQA Manager.
• Support continuous improvement initiatives designed to reduce quality defects.

Inbound and Outbound Quality Control

• Monitor inventory quality during inbound and outbound operational activities.
• Identify issues affecting inventory condition, location accuracy, or handling quality.
• Coordinate with Inbound and Outbound teams to investigate operational discrepancies.
• Review recurring quality concerns and recommend appropriate corrective actions.
• Support accurate inventory handling throughout relevant operational processes.
• Communicate quality-related findings to responsible operational stakeholders.
• Promote consistent application of established quality procedures.
• Help reduce errors that may affect downstream picking and delivery activities.

Damage Control and Defect Investigation

• Identify damaged inventory and other stock quality concerns.
• Investigate inventory defects to determine their underlying causes.
• Review issues involving missing units, incorrect labels, and misplaced stock.
• Coordinate appropriate follow-up actions for identified discrepancies.
• Monitor recurring defect patterns and identify improvement opportunities.
• Support corrective measures designed to prevent repeated inventory inaccuracies.
• Communicate significant quality and damage concerns to the ICQA Manager.
• Maintain accurate records of relevant defects and investigation outcomes.

Team Supervision and Shift Management

• Supervise a team of Inventory Control and Quality Assurance associates.
• Prepare associate schedules and coordinate daily shift activities.
• Set daily operational targets and assign tasks according to workload requirements.
• Balance counting, auditing, and quality inspection activities throughout the shift.
• Monitor individual and team productivity against established expectations.
• Provide regular coaching, guidance, and constructive feedback.
• Address underperformance through appropriate performance management practices.
• Maintain a productive, accountable, and collaborative working environment.

Associate Training and Development

• Train new associates on inventory counting and reconciliation procedures.
• Provide practical guidance on scanning workflows and correct inventory handling.
• Coach team members on quality inspection and auditing requirements.
• Reinforce accurate labeling and storage location practices.
• Identify performance gaps requiring additional training.
• Support associates in developing stronger inventory accuracy and quality assurance skills.
• Encourage questions, operational learning, and improvement suggestions.
• Promote consistent application of established procedures across the team.

Inventory Performance Monitoring

• Track inventory accuracy key performance indicators.
• Monitor cycle count results and outstanding inventory discrepancies.
• Review operational data to identify recurring accuracy problems.
• Evaluate trends in inventory defects and quality performance.
• Use available information to prioritize corrective actions.
• Monitor progress against established inventory accuracy targets.
• Communicate significant performance concerns to the ICQA Manager.
• Support data-driven improvements in inventory control activities.

Workplace Safety and Compliance

• Enforce established workplace safety standards throughout assigned operational areas.
• Ensure fire exits and fire extinguishers remain accessible and unobstructed.
• Monitor safe inventory stacking and storage practices.
• Maintain clear aisles and walkways.
• Identify and address safety concerns involving equipment, inventory, or operational obstructions.
• Ensure associates follow standard operating procedures and applicable quality and safety policies.
• Escalate significant safety or compliance risks promptly.
• Promote safe working practices during counting, auditing, and inventory handling activities.

Workplace Organization and 5S Improvement

• Support 5S initiatives across the delivery station.
• Monitor workplace organization within storage, picking, and staging areas.
• Identify misplaced materials and operational obstructions.
• Encourage consistent housekeeping and storage practices.
• Support improvements that make inventory locations easier to identify and access.
• Coordinate corrective actions for organizational or safety concerns.
• Promote a clean, controlled, and efficient working environment.
• Contribute to sustained improvements in workplace organization and operational discipline.

Root-Cause Analysis and Corrective Actions

• Investigate inventory and quality discrepancies using structured problem-solving approaches.
• Identify process weaknesses contributing to recurring defects.
• Review operational information and physical inventory conditions to establish root causes.
• Develop practical corrective actions to address identified issues.
• Coordinate with relevant teams to implement agreed improvements.
• Monitor corrective action outcomes and unresolved discrepancies.
• Recommend preventive measures that strengthen inventory accuracy.
• Support continuous improvement through evidence-based operational decisions.

Operational Reporting and Data Analysis

• Prepare daily and weekly inventory accuracy reports for the ICQA Manager.
• Compile quality audit findings and relevant operational performance information.
• Track outstanding discrepancies, corrective actions, and improvement progress.
• Use Microsoft Excel to organize and analyze inventory data.
• Apply filtering, pivot tables, and basic formulas to support operational reporting.
• Review warehouse management system information to investigate inventory concerns.
• Identify performance trends and recommend practical process improvements.
• Communicate reporting findings clearly to relevant stakeholders.

Cross-Functional Collaboration

• Work closely with Operations, Inbound, and Outbound teams to resolve inventory discrepancies.
• Coordinate investigations involving stock location, handling, or quality issues.
• Support operational teams in addressing staging and storage concerns.
• Share relevant inventory accuracy information with affected stakeholders.
• Communicate recurring defects and operational risks to the ICQA Manager.
• Collaborate on corrective actions that improve overall station performance.
• Support effective coordination between inventory control and downstream operational activities.
• Promote shared accountability for inventory accuracy, quality, and workplace safety.

Shift Handover and Operational Continuity

• Conduct shift briefings to review inventory accuracy results and outstanding issues.
• Communicate daily priorities and assign responsibilities to ICQA associates.
• Review unresolved discrepancies and determine appropriate follow-up actions.
• Monitor operational performance throughout the shift.
• Provide direct floor support during complex counting or quality investigations.
• Prepare shift-end reports covering completed activities and outstanding concerns.
• Communicate relevant information to the incoming shift.
• Support continuity in inventory control and quality assurance activities across shifts.

Continuous Improvement

• Identify opportunities to strengthen inventory accuracy and quality control processes.
• Support defect-reduction initiatives across the delivery station.
• Recommend improvements to counting, labeling, scanning, and storage procedures.
• Use operational data to evaluate recurring process weaknesses.
• Collaborate with relevant teams on practical process improvements.
• Monitor the effectiveness of implemented corrective actions.
• Encourage associates to contribute improvement ideas.
• Support consistent operational performance during both peak and lower-volume periods.

Basic Qualifications

• Bachelor 's degree in Engineering, Operations Management, Supply Chain, Business Analytics, or a related field, or equivalent practical experience.
• At least 2 years of experience in inventory control, quality assurance, or warehouse operations.
• At least 1 year of experience in a team lead or supervisory capacity.
• Strong understanding of inventory cycle counting, stock reconciliation, and quality auditing.
• Proficiency in Microsoft Excel, including filtering, pivot tables, and basic formulas.
• Familiarity with warehouse management systems and related inventory processes.
• Strong analytical skills and the ability to investigate operational issues to their root causes.
• Detail-oriented approach to inventory accuracy and quality control.
• Clear communication skills and the ability to lead, train, and coach associates.
• Ability to lift up to 49 pounds, approximately 22.2 kilograms.
• Ability to stand or walk during shifts lasting up to 12 hours.
• Physical ability to frequently push, pull, squat, bend, and reach.
• Willingness to work rotational shifts, nights, and weekends as required.

Preferred Qualifications

• Experience in fulfillment, logistics, warehousing, manufacturing, transportation, or other high-volume operational environments.
• Experience supporting multi-site automation or process standardization initiatives.
• Experience with label generation, inventory processes, scanning workflows, or warehouse management systems.
• Knowledge of Lean, Six Sigma, Kaizen, or other structured continuous improvement methodologies.
• Experience managing project plans, risk registers, stakeholder communications, and implementation milestones.
• Demonstrated ability to influence stakeholders across multiple teams or sites without direct reporting authority.
• Strong ownership mindset and experience delivering results under changing operational priorities.

Required Skills and Competencies

• Inventory control and stock accuracy management.
• Daily and weekly cycle counting.
• Inventory reconciliation and discrepancy investigation.
• Inventory Record Defect Rate monitoring.
• Net inventory adjustment review.
• Warehouse Management System operations.
• Inventory scanning and location verification.
• Bin integrity and storage location accuracy.
• Inventory damage identification and defect management.
• Quality assurance and operational auditing.
• Inbound and outbound inventory quality control.
• Root-cause analysis and corrective action implementation.
• Inventory accuracy KPI monitoring.
• Microsoft Excel data analysis and reporting.
• Team supervision, scheduling, and workload allocation.
• Associate coaching and performance management.
• Inventory and quality procedure training.
• Workplace safety and operational compliance.
• 5S workplace organization and improvement.
• Cross-functional coordination with warehouse operations teams.
• Daily operational reporting and shift handover.
• Attention to detail and analytical problem-solving.
• Clear communication and team leadership.
• Ability to work in a fast-paced, high-volume operational environment.
• Commitment to continuous improvement and operational excellence.

About the ICQA Team

The Inventory Control and Quality Assurance team supports inventory accuracy, quality, and operational reliability at the delivery station. The team ensures that physical inventory matches recorded stock information and that items are maintained in appropriate locations and conditions. Through cycle counting, quality audits, discrepancy investigations, and corrective actions, ICQA helps improve picking accuracy, delivery reliability, and operational efficiency. The team follows a hands‑on approach, with associates and supervisors regularly inspecting operational areas, reviewing inventory records, and resolving stock discrepancies. As ICQA Supervisor, the successful candidate will lead associates within this team and report to the ICQA Manager, supporting consistent standards and employee development across assigned shifts.

Workplace Inclusion and Accessibility

Amazon promotes an inclusive working environment where employees can contribute effectively and deliver strong results for customers.

Candidates requiring workplace accommodations or adjustments during the application, interview, or onboarding process can access Amazon 's recruitment accommodation guidance.

Further information is available at: https://amazon.jobs/content/en/how-we-hire/accommodations

Applicants whose country or region is not listed should contact their Recruiting Partner for additional assistance.

Role Contribution

The ICQA Supervisor contributes to delivery station performance by ensuring inventory records remain accurate, stock locations are properly controlled, and quality standards are maintained throughout daily operations. Through effective cycle counting, quality inspections, associate supervision, root‑cause investigations, and corrective actions, the role helps reduce inventory discrepancies and operational defects. The position also supports workplace safety, employee development, and reliable coordination between inventory control and operational teams. Accurate inventory and consistent quality assurance help improve picking efficiency, reduce downstream errors, and support dependable customer deliveries.