Hybrid Customer Support Specialist - FinTech Trading
Exinity
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Benefits offered by this job
Job summary
Exinity in Dubai, UAE, is seeking a customer service professional to manage inquiries via phone, email, and chat, while resolving issues and supporting clients with platform navigation. You will maintain CRM records and identify upsell opportunities, contributing to client retention and satisfaction.
The role requires 1.5–3 years in customer service, fluency in English and Hindi, and proficient use of CRM, ticketing, and live-chat tools; a hybrid work setup is offered with medical insurance and
Qualifications
- 1.5-3 years in customer service or a customer-facing role.
- Fluency in English and Hindi, spoken and written.
- Confident use of CRM, ticketing and live-chat systems.
- Strong communication and problem-solving skills.
- Attention to detail and accuracy.
Responsibilities
- Respond to customer enquiries via phone, email and chat.
- Resolve routine customer issues and back-office queries independently.
- Handle complaints and elevate priority or sensitive matters.
- Explain products, services and account features accurately.
- Support clients with platform navigation and troubleshooting.
- Identify appropriate upselling and cross-selling opportunities.
- Maintain accurate records in CRM and support systems.
Skills
Tools
Job description
Exinity in Dubai, UAE, is seeking a customer service professional to manage inquiries via phone, email, and chat, while resolving issues and supporting clients with platform navigation. You will maintain CRM records and identify upsell opportunities, contributing to client retention and satisfaction.
The role requires 1.5–3 years in customer service, fluency in English and Hindi, and proficient use of CRM, ticketing, and live-chat tools; a hybrid work setup is offered with medical insurance and
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