Fintech Onboarding & Customer Support Specialist

Wahed Invest LLC; Sharjah; On-site; AED 28,000 - 42,000; Full time

Job summary

Wahed Invest LLC in the United Arab Emirates is seeking a Client Support Agent to ensure top-tier client care across live chat, calls, and emails. You will proactively improve processes and onboarding efficiency while maintaining regulatory compliance.

The role requires taking ownership of the client experience and coordinating with operations, product, and marketing teams. Requirements include excellent English communication, 2–4 years in customer services, and availability for evenings and

Qualifications

• Excellent English writing and speaking skills.
• 2-4 years of work experience preferably in Customer services.
• Available to work evenings and weekends as per the schedule/shift rotation.
• Previous experience in CRM systems like Zendesk is a plus.

Responsibilities

• First point of contact for our clients on live chats, calls and support emails.
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
• Ensures that open tickets are closed within the approved SLAs
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

Skills

Excellent English writing and speaking

Customer service

Multitasking

Availability evenings/weekends

Tools

Zendesk

Job description

Wahed Invest LLC in the United Arab Emirates is seeking a Client Support Agent to ensure top-tier client care across live chat, calls, and emails. You will proactively improve processes and onboarding efficiency while maintaining regulatory compliance.

The role requires taking ownership of the client experience and coordinating with operations, product, and marketing teams. Requirements include excellent English communication, 2–4 years in customer services, and availability for evenings and