Remote Crypto Fintech Customer Support Retention Specialist

Bitunix Fintech LLC; Dubai; On-site; AED 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salaries and benefits

Opportunities for career growth

Dynamic and innovative culture

Job summary

Bitunix Fintech LLC in Dubai is seeking a highly motivated Customer Support Retention Specialist. The role focuses on delivering high quality support while engaging with at-risk users to maximize satisfaction and retention. The successful candidate will possess strong communication skills and at least 3 years of experience in customer support, preferably in the fintech or crypto sectors.

Join a dynamic team offering competitive salaries, opportunities for growth, and a positive work culture in the exciting world of digital assets.

Qualifications

• Minimum of 3 years of experience in customer support, ideally in fintech, crypto or SaaS.
• Ability to work in a fast-paced, remote-friendly environment.
• Experience resolving user issues and providing excellent support.

Responsibilities

• Engage with at-risk users to understand and resolve their concerns.
• Deliver excellent support across email, chat, and phone channels.
• Educate users on crypto fundamentals and platform features.
• Analyze user behavior to improve retention strategies.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Customer-first mindset

Proactive problem-solving

Understanding blockchain/crypto concepts

Familiarity with customer support tools

Knowledge of crypto wallets and exchanges

Multilingual capabilities

Tools

Zendesk

Intercom

Salesforce

Job description

Bitunix Fintech LLC in Dubai is seeking a highly motivated Customer Support Retention Specialist. The role focuses on delivering high quality support while engaging with at-risk users to maximize satisfaction and retention. The successful candidate will possess strong communication skills and at least 3 years of experience in customer support, preferably in the fintech or crypto sectors.

Join a dynamic team offering competitive salaries, opportunities for growth, and a positive work culture in the exciting world of digital assets.