Customer Service Representative (Native Thai Speaker)

Exinity; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Exinity in the United Arab Emirates is seeking a multilingual Customer Support Advisor to assist clients in Thai and English, with additional language skills as needed.

You will respond to inquiries via phone, email and chat, provide accurate product information, resolve issues promptly, and maintain detailed CRM records. You will collaborate with internal teams to ensure customer satisfaction and opportunistically upsell value-added services.

Qualifications

• Fluency in Thai and English, spoken and written.
• Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Problem-solving mindset and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email and chat in Thai, English and other languages.
• Provide accurate information on products, services and policies.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to ensure customer satisfaction.
• Escalate priority issues and handle back-office queries.
• Support clients with technical and troubleshooting issues.
• Upsell and cross-sell value-added services.

Skills

Fluency in Thai and English

CRM familiarity

Customer service mindset

Problem-solving

Tools

CRM systems

Job description

Responsibilities

• Respond to customer inquiries via phone, email and chat in Thai, English and other languages
• Provide accurate information on products, services and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure customer satisfaction
• Escalate priority issues and handle back-office queries
• Support clients with technical and troubleshooting issues
• Upsell and cross-sell value-added services

Requirements

• Fluency in Thai and English, spoken and written
• Strong communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Problem-solving mindset and attention to detail

Preferred Qualifications

• Previous customer service experience
• Knowledge of financial markets
• Familiarity with CRM systems and support tools
• Knowledge of other languages

About the Company

Exinity is a global online trading group founded in 1998, with central offices in the UAE, Cyprus and the UK.