Remote FinTech Client Success Specialist

AE Jobs; United Arab Emirates; Remote; AED 44.640 - 89.280; Teilzeit

Benefits dieser Stelle

100% remote

Part-time contract

Flexible schedule

Zusammenfassung

Swiss Growth, an innovative and fast-expanding fintech platform, offers a flexible, decentralized part-time remote role in the UAE to support global traders and optimize platform navigation.

Responsibilities include handling high volumes of email, chat and phone inquiries, guiding account setup, and ensuring accurate CRM documentation while maintaining data confidentiality in a remote fintech environment.

Qualifikationen

• Experience in client support, helpdesk, or contact centre operations.
• Familiarity with trading platforms or fintech environments is a plus.
• Strong written and verbal communication skills.

Aufgaben

• Guide users through account setup, verification, and platform navigation across email, live chat and phone channels.
• Document issues in the CRM, monitor tickets, and escalate complex problems to engineering.

Kenntnisse

CRM systems

Email & chat support

Verbal communication

Written communication

Jobbeschreibung

Swiss Growth, an innovative and fast-expanding fintech platform, offers a flexible, decentralized part-time remote role in the UAE to support global traders and optimize platform navigation.

Responsibilities include handling high volumes of email, chat and phone inquiries, guiding account setup, and ensuring accurate CRM documentation while maintaining data confidentiality in a remote fintech environment.