Customer Service Representative - Hindi Speaking

Exinity; Dubai; Hybrid; AED 89,000 - 134,000; Full time

Benefits offered by this job

Hybrid working policy

Discretionary performance bonus

Personalized flex benefits

Medical insurance and comprehensive le

Wellbeing support and self-development

Job summary

Exinity in Dubai, UAE, is seeking a customer service professional to manage inquiries via phone, email, and chat, while resolving issues and supporting clients with platform navigation. You will maintain CRM records and identify upsell opportunities, contributing to client retention and satisfaction.

The role requires 1.5–3 years in customer service, fluency in English and Hindi, and proficient use of CRM, ticketing, and live-chat tools; a hybrid work setup is offered with medical insurance and

Qualifications

• 1.5-3 years in customer service or a customer-facing role.
• Fluency in English and Hindi, spoken and written.
• Confident use of CRM, ticketing and live-chat systems.
• Strong communication and problem-solving skills.
• Attention to detail and accuracy.

Responsibilities

• Respond to customer enquiries via phone, email and chat.
• Resolve routine customer issues and back-office queries independently.
• Handle complaints and elevate priority or sensitive matters.
• Explain products, services and account features accurately.
• Support clients with platform navigation and troubleshooting.
• Identify appropriate upselling and cross-selling opportunities.
• Maintain accurate records in CRM and support systems.

Skills

Customer service

CRM software

Live chat systems

Problem-solving

Communication skills

Attention to detail

Bilingual English/Hindi

Tools

CRM

Ticketing systems

Live chat software

Job description

Responsibilities

• Respond to customer enquiries via phone, email and chat
• Resolve routine customer issues and back-office queries independently
• Handle complaints and elevate priority or sensitive matters
• Explain products, services and account features accurately
• Support clients with platform navigation and troubleshooting
• Identify appropriate upselling and cross-selling opportunities
• Maintain accurate records in CRM and support systems

Requirements

• 1.5-3 years in customer service or a customer-facing role
• Fluency in English and Hindi, spoken and written
• Confident use of CRM, ticketing and live-chat systems
• Strong communication and problem-solving skills
• Attention to detail and accuracy

Preferred Qualifications

• Experience in financial services, fintech, FX or brokerage
• Working knowledge of financial markets and trading terminology
• Experience with value-based selling or retention

Benefits

• Hybrid working policy
• Discretionary performance bonus
• Personalized flex benefits
• Medical insurance and comprehensive leave package
• Wellbeing support and self-development tools

About the Company

• Exinity is a global online trading group founded in 1998, with central offices in the UAE, Cyprus and the UK.
• It provides leveraged trading to over 2 million customers through brands including FXTM and Nemo.