HR Systems Implementation & Support Specialist

Smart Galaxy Solutions; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Smart Galaxy Solutions in Dubai seeks young professionals to implement and support HR systems used by government entities and major UAE institutions. The role blends HR process knowledge, client communication, and effective knowledge transfer during transition.

You will handle inquiries, assist data preparation and UAT, document requirements for the tech team, create user manuals, and deliver end-user training.

Qualifications

• Bachelor's degree or diploma in IT/IS/HR or related field.
• Proficiency in Arabic (spoken and written) and English.
• Strong communication and ability to explain technical concepts.
• Familiarity with HR processes (leave, attendance, payroll, etc.).
• Experience in client-facing roles and training.
• Based in the United Arab Emirates.
• Proficient in Microsoft Excel.

Responsibilities

• Receive inquiries and support requests via phone, email, and ticketing system and track to SLA.
• Assist in system implementation: data preparation, data migration, and UAT.
• Document client requirements for technical teams.
• Prepare user manuals, workflows, and troubleshooting steps.
• Conduct end-user training and knowledge transfer.
• Coordinate with development and QA to track issues and deliver.
• Prepare status reports and suggest system/process improvements.

Skills

Arabic language

English language

Communication skills

HR processes familiarity

Organizational skills

Training & knowledge transfer

Customer service

Education

Bachelor's degree or diploma in Information Technology / Information Systems / Human Resources or a related field

Tools

Microsoft Excel

Job description

Smart Galaxy Solutions in Dubai seeks young professionals to implement and support HR systems used by government entities and major UAE institutions. The role blends HR process knowledge, client communication, and effective knowledge transfer during transition.

You will handle inquiries, assist data preparation and UAT, document requirements for the tech team, create user manuals, and deliver end-user training.