Technical Support for HR Systems Implementation

Smart Galaxy Solutions; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Smart Galaxy Solutions in Dubai seeks young professionals to implement and support HR systems used by government entities and major UAE institutions. The role blends HR process knowledge, client communication, and effective knowledge transfer during transition.

You will handle inquiries, assist data preparation and UAT, document requirements for the tech team, create user manuals, and deliver end-user training.

Qualifications

• Bachelor's degree or diploma in IT/IS/HR or related field.
• Proficiency in Arabic (spoken and written) and English.
• Strong communication and ability to explain technical concepts.
• Familiarity with HR processes (leave, attendance, payroll, etc.).
• Experience in client-facing roles and training.
• Based in the United Arab Emirates.
• Proficient in Microsoft Excel.

Responsibilities

• Receive inquiries and support requests via phone, email, and ticketing system and track to SLA.
• Assist in system implementation: data preparation, data migration, and UAT.
• Document client requirements for technical teams.
• Prepare user manuals, workflows, and troubleshooting steps.
• Conduct end-user training and knowledge transfer.
• Coordinate with development and QA to track issues and deliver.
• Prepare status reports and suggest system/process improvements.

Skills

Arabic language

English language

Communication skills

HR processes familiarity

Organizational skills

Training & knowledge transfer

Customer service

Education

Bachelor's degree or diploma in Information Technology / Information Systems / Human Resources or a related field

Tools

Microsoft Excel

Job description

We are looking for skilled young professionals to assist in the implementation and support of our Human Resources systems used by government entities and major institutions in the United Arab Emirates. The role combines an understanding of HR procedures, direct communication with clients, training them, and transferring knowledge effectively.

Responsibilities:

• Receive inquiries and support requests from clients through established channels (phone, email, ticketing system), analyze and track them until closure within agreed service levels (SLA).
• Participate in system implementation for clients: preparing basic data, supporting data migration activities, and conducting user acceptance testing (UAT).
• Understand client requirements and document them clearly and accurately, converting them into actionable inputs for the technical team.
• Prepare and document user manuals and technical documentation, workflow diagrams, and troubleshooting steps for recurring issues.
• Conduct training sessions and transfer knowledge to end-users, monitoring their usage of the system during the transition period post-implementation.
• Coordinate with development teams and quality assurance to track observations and adjustments until delivery.
• Prepare regular reports on the status of requests and recurring issues, suggesting improvements to the system and processes.

Skills

Required Qualifications:

• Bachelor's degree or diploma in Information Technology / Information Systems / Human Resources or a related field.
• Proficiency in Arabic language, both spoken and written (basic literacy), with the ability to prepare formal communications and documents in both Arabic and English.
• Good command of English language in writing and conversation.
• Communication skills and the ability to explain technical concepts and work processes on systems.
• Basic understanding of HR processes (employee affairs, leave, attendance and payroll, performance evaluation).
• Organizational skills and the ability to work under pressure and prioritize tasks.
• Proficiency in Microsoft Office, especially Excel.
• Availability within the United Arab Emirates.

Additional Features:

• Previous experience or internship in one of the HR systems.
• Experience in dealing with government entities.
• Familiarity with client request management systems.