HR Services and Immigration Specialist

Jobtailor; Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

Jobtailor in the UAE seeks an experienced immigration operations professional to manage case administration, data collection, and documentation review. You will coordinate with Global Mobility, Country HR, Talent Acquisition, and benefits teams to ensure timely processing and compliance.

The role requires fluent Arabic and strong English, with a focus on Emiratization alignment, data accuracy, and proactive follow-up across government interactions.

Qualifications

• Bachelor's degree or equivalent in HR, Business Admin, or related field.
• Proven UAE immigration, mobility, or HR operations experience.
• Strong knowledge of MOHRE, ICP, and GDRFA frameworks.
• Experience with Nafis job boards and HR systems.
• Excellent attention to detail and multi-tasking in a fast-paced environment.
• Fluent Arabic; good English skills.

Responsibilities

• Manage UAE immigration operations through coordination, case administration, data collection, documentation review, and timely follow-up.
• Support in-country immigration processing by validating data, approvals, employee documentation, and submission timelines.
• Coordinate with Global Mobility & Immigration, Country HR, Talent Acquisition, Benefits, employees, and immigration providers.
• Support Emiratization hiring alignment across UAE entities.
• Review and validate contracts, salary details, job titles, employment terms, and immigration documentation.
• Monitor immigration case progress, government notifications, timelines, dependencies, and outstanding actions.
• Follow up on missing documentation, approvals, UAE Pass actions, e-signatures, medicals, biometrics, government queries, and ministry communications.
• Coordinate across HR, Talent Acquisition, Payroll, and immigration providers, escalating delays, risks, exceptions, and complex matters.
• Serve as day-to-day operational contact for the immigration provider.
• Liaise with UAE authorities including MOHRE, ICP, and GDRFA on filings, compliance, inspections, and site visits.
• Support policy governance, escalation channels, case tracking, and employee queries.
• Support EMEA personnel administration, employee data updates, documentation maintenance, and HR systems.
• Support broader EMEA HR Services case management and timely inquiry resolution.

Skills

UAE Immigration Processes

Case Administration

Stakeholder Management

Data Validation

Microsoft Excel

Arabic fluency

English communication

Education

Bachelor’s degree in HR/Business Admin or related field

Tools

Workday

Service Management Tools

Job description

• Manage UAE immigration operations through internal coordination, case administration, data collection, documentation review, and timely follow-up
• Support in-country immigration processing by validating data, approvals, employee documentation, and submission timelines
• Coordinate with Global Mobility & Immigration, Country HR, Talent Acquisition, Benefits, employees, and immigration providers
• Support Emiratization hiring alignment across UAE entities
• Review and validate contracts, salary details, job titles, employment terms, and immigration documentation
• Monitor immigration case progress, government notifications, timelines, dependencies, and outstanding actions
• Follow up on missing documentation, approvals, UAE Pass actions, e-signatures, medicals, biometrics, government queries, and ministry communications
• Coordinate across HR, Talent Acquisition, Payroll, and immigration providers, escalating delays, risks, exceptions, and complex matters
• Serve as day-to-day operational contact for the immigration provider
• Liaise with UAE authorities including MOHRE, ICP, and GDRFA on filings, compliance, inspections, and site visits
• Support policy governance, escalation channels, case tracking, and employee queries
• Support EMEA personnel administration, employee data updates, documentation maintenance, and HR systems
• Support broader EMEA HR Services case management and timely inquiry resolution

Requirements

• Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field
• Proven experience in UAE immigration, mobility, or HR operations
• Strong understanding of UAE immigration processes, including MOHRE, ICP, and GDRFA frameworks
• Knowledge of Emiratization rules and localization requirements
• Experience working with external immigration providers and government authorities
• Experience working with Nafis job boards
• Experience with HR systems such as Workday and service management tools
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook
• Fluent Arabic (mandatory)
• Good working knowledge of English, written and spoken
• Strong problem-solving, policy interpretation, communication, collaboration, stakeholder management, confidentiality, data accuracy, and process management skills

Core Competencies

Demonstrates expertise in UAE immigration operations, including case administration, documentation review, and compliance with MOHRE, ICP, and GDRFA regulations. Proficient in managing stakeholder communications and supporting Emiratization hiring initiatives while ensuring data accuracy and timely processing.

Highest-signal resume keywords

• UAE Immigration Operations
• MOHRE, ICP, GDRFA Compliance
• Emiratization Knowledge
• HR Systems Experience
• Fluent Arabic

ATS Optimization Keywords

Hard Skills

• UAE Immigration Processes
• Case Administration
• Documentation Review
• Data Collection
• Policy Governance
• Employee Documentation Validation
• Timely Follow-Up
• Nafis Job Boards
• Microsoft Excel
• Microsoft Office

Soft Skills

• Attention to Detail
• Problem-Solving
• Communication
• Collaboration
• Stakeholder Management

Industry Keywords

• UAE Immigration
• Mobility Operations
• Localization Requirements
• Employee Data Management
• HR Services Case Management

Tools & Technologies

• Workday
• Service Management Tools