HR Assistant, Immigration, UAE Immigration Team

Amazon; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading multinational company is seeking a UAE Immigration Associate in Dubai to support their growing immigration team. This role involves managing immigration cases, coordinating with stakeholders, and maintaining case trackers. Candidates should have at least one year of experience in human resources and customer service. Familiarity with Microsoft Office is also essential. The position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 1 year of human resources experience.
• 1 year of customer service experience.
• 1 year of experience with Microsoft Office products and applications.

Responsibilities

• Filing and executing immigration cases coordinating between Immigration Specialists and PROs.
• Plan and keep track of all tasks required as part of an immigration process.
• Maintain up-to-date case trackers and master employee database.

Skills

Human resources experience

Customer service

Microsoft Office

Education

High school or equivalent

Job description

Amazons UAE Immigration Team is growing its bestinclass professional service to deliver exceptional immigration support to Amazon businesses employees and candidates across the MENA region. The team of project managers, analysts and experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages immigration filings and the vendors that support Amazon and delivers projects to improve the cost quality and compliance for immigration services at Amazon.

We are seeking a UAE Immigration Associate to support the needs of our growing UAE immigration team based in Dubai. In this role you will be responsible for the coordination and execution of the UAE immigration services. The team execute a high‑volume of cases managing immigration requirements for sponsored employees across different jurisdiction (mainland or free‑zone entities) and their family members. The team manage and coordinate the end‑to‑end applications with employees, candidates, stakeholders, Ministry of Labor, free‑zone and Immigration authorities.

The UAE Immigration Associate is part of the UAE immigration case working team; this is a case‑working support role and acts as a coordinator within the case working team coordinating the workload and providing support across all daily case operations.

Key Job Responsibilities

• Filing and executing immigration cases coordinating between Immigration Specialists and PROs; typing and executing a high caseload of applications. A typical caseload would be 45 of mixed application types from new renewal cancellation and amendment of work permit and residency visas; each filing includes subapplications related to work permit entry permit, medical test, Emirates ID and residency visa stamping for each applicant.
• Plan and keep track of all tasks required as part of an immigration process (case).
• Participate in a weekly casework review meeting to examine the progress of all cases against standard turnaround times and key metrics.
• Maintain up-to-date case trackers and master employee database.
• Coordinate the collection of documents and draft application materials including forms and letters for review and signature by the required stakeholders.
• Support Immigration Specialists in all queries and immigration‑related requests.
• Coordinate with colleagues for submission of applications, collection of documents post‑approval and liaison with government officials.
• Maintain an excellent understanding of UAE immigration regulations and policies and communicate timely updates to colleagues, applicants and business stakeholders.

Qualifications & Experience

• Experience in human resources.
• Experience with customer service.
• Experience with Microsoft Office products and applications.
• High school or equivalent.
• Experience in confidential environments.
• 1 year of human resources experience.
• 1 year of customer service experience.
• 1 year of Microsoft Office products and applications experience.

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