Manager I, Plant Human Resources

Crown Holdings, Inc.; Dubai; On-site; AED 350,000 - 600,000; Full time

Job summary

Crown Holdings, Inc. in Dubai is seeking a senior HR & Administration leader to drive HR strategies, governance, and services across the MEA region.

You will partner with department heads to optimize workforce planning, development, and performance while ensuring regulatory compliance and efficient administration. The role requires a strong background in HR policy design, budgeting, and stakeholder management, with a focus on employee engagement and operational excellence within a manufacturing

Qualifications

• 8–10 years of progressive HR & Administration experience in a similar environment.
• Strong knowledge of UAE Labour Law, immigration procedures, and HR best practices.
• Bachelor's degree required; professional HR certification is a plus.
• Experience in manufacturing or FMCG environments preferred.

Responsibilities

• Lead and manage HR and Administration functions to support organizational objectives.
• Develop and implement HR policies, procedures, and frameworks aligned with regional needs.
• Partner with managers on workforce planning, organizational development, and manpower optimization.
• Drive talent acquisition, onboarding, and employee lifecycle initiatives.
• Oversee compensation, benefits, payroll accuracy, and HR analytics.

Skills

Leadership

HR Strategy

Employee Relations

Negotiation

Change Management

Education

Bachelor's degree in HR / Business

Tools

HRIS Management

Job description

• To lead and manage the Human Resources and Administration functions, ensuring the effective implementation of HR strategies, policies, and programs that support organizational objectives, employee engagement, talent development, operational efficiency, and legal compliance and to provide professional HR partnership to all departments while ensuring efficient administration services, government relations, facilities management, and employee welfare programs.
  
• Balancing business objectives with employee engagement, retention, and well-being.
• Ensuring compliance with UAE Labour Law, JAFZA regulations and company policies.
• Managing recruitment and workforce planning
• Supporting departmental managers with performance management, organization development, and succession planning.
• Controlling HR and administration costs while maintaining service quality and employee satisfaction.
• Managing relationships with government authorities, service providers, insurance companies, and external stakeholders.
• Maintaining accurate HR records, reporting, and audit readiness
  

Job Description

Mission

• To lead and manage the Human Resources and Administration functions, ensuring the effective implementation of HR strategies, policies, and programs that support organizational objectives, employee engagement, talent development, operational efficiency, and legal compliance and to provide professional HR partnership to all departments while ensuring efficient administration services, government relations, facilities management, and employee welfare programs.
  

Main challenges & complexity

• Balancing business objectives with employee engagement, retention, and well-being.
• Ensuring compliance with UAE Labour Law, JAFZA regulations and company policies.
• Managing recruitment and workforce planning
• Supporting departmental managers with performance management, organization development, and succession planning.
• Controlling HR and administration costs while maintaining service quality and employee satisfaction.
• Managing relationships with government authorities, service providers, insurance companies, and external stakeholders.
• Maintaining accurate HR records, reporting, and audit readiness
  

Main Responsibilities

• Human Resources Management
  • Support and participate in regional HR projects and initiatives across the MEA region.
  • Develop and improve HR policies, procedures and frameworks to ensure alignment with business and regional requirements.
  • Administer HR policies and ensure regular updates in accordance with business needs, employment legislation, and company directives.
  • Partner with departmental managers to provide strategic HR guidance, workforce planning, organizational development, and manpower optimization solutions.
  • Develop HR metrics, workforce analytics, and monthly management reports
• Recruitment & Onboarding
  • Manage end-to-end recruitment activities.
  • Coordinate interviews, selection, hiring, and onboarding processes.
  • Ensure timely processing of employment visas, labor documentation, and employee onboarding requirements.
  • Conduct induction programs for new employees.
• Organizational Development & Talent Management
  • Conduct employee gap analyses to identify competency gaps and development opportunities.
  • Design and maintain competency frameworks, skills matrices, and employee skill assessment methodologies.
  • Develop and implement employee skills evaluation tools and competency measurement techniques.
  • Lead succession planning, talent reviews, and workforce capability development initiatives.
  • Recommend training and development programs based on competency assessment results and organizational requirements.
  • Analyze appraisal outcomes and recommend actions to improve organizational performance and employee effectiveness.
• Compensation & Benefits
  • Administer and evaluate employee benefits programs to ensure competitiveness, cost-effectiveness, and employee satisfaction.
  • Analyze benefits utilization, market trends, and benchmark data and recommend improvement initiatives.
  • Design and maintain benefit structures and programs that support employee attraction, retention, and engagement.
  • Ensure payroll-related information is accurate and submitted on time.
• Employee Relations
  • Manage employee grievances, disciplinary actions, investigations, and conflict resolution processes in accordance with company policies and applicable labor laws.
• Employee Welfare & Engagement
  • Promote employee engagement and communication initiatives.
  • Support employee well-being and welfare programs.
  • Coordinate employee events and recognition programs.
• HR Reporting, Budgeting & Analytics
  • Prepare monthly HR reports, dashboards, and workforce analytics for management review.
  • Manage annual HR and administration budgets and monitor expenditures against approved budgets.
  • Analyze HR trends, turnover, absenteeism, compensation, manpower, and employee engagement data to support strategic business decisions.
• Administration & Facilities Management
  • Oversee office administration and facility management activities.
  • Manage contracts related to accommodation, transportation, catering, security, cleaning, and leased assets.
  • Ensure efficient administration services that support business operations.
  • Monitor administration budgets and service quality.
• Government Relations & Compliance
  • Manage relationships with JAFZA and other government authorities.
  • Ensure timely processing of visas, permits, licenses, and regulatory requirements.
  • Maintain compliance with applicable laws and regulations.
  • Support internal and external audits.
• Health, Safety & Compliance
  • Ensure compliance with company Health, Safety, Environmental, and regulatory requirements.
  • Support HSE initiatives, audits, employee awareness programs, and compliance activities.
  • Promote a culture of safety, well-being, and organizational responsibility.
• Others
  • Manage additional projects and responsibilities assigned by management.
  • Represent the company professionally during customer meetings, audits, and industry events.
  • Travel within the MEA region as required to support business needs.
    

Key Performance Indicators

• Quantitative:
  • Time-to-fill vacancies ≤ approved target.
  • Employee turnover rate within target.
  • Training plan completion rate.
  • Performance appraisal completion rate (100% annually).
  • Visa and labor document processing completed within required timelines.
  • HR and Administration expenses within approved budget.
  • Employee attendance and absenteeism rates.
  • Audit findings closed within target dates.
• Qualitative:
  • Employee satisfaction and engagement levels.
  • Quality of recruitment and onboarding processes
  • Effectiveness of employee relations management.
  • Compliance with labor laws and company policies.
  • Quality of HR support provided to managers.
  • Leadership and development of HR team members.
  • Effectiveness of communication and change management initiatives.
  • Stakeholder satisfaction with HR and administration services.
    

Communication

• Internal interlocutors: General Manager, Department Managers, Finance Department, All Employees, Regional / Corporate HR
• External interlocutors: JAFZA, Recruitment Agencies, Insurance Providers & Brokers, Service Providers & Contractors, Training Providers, External Auditors & Consultants.
  

Knowledge

• Education: Bachelor's degree in human resources, Business Administration, Management, or related field.
• Technical/Certification: Professional HR certification (CIPD, SHRM, PHR, or equivalent) preferred.
• Specialization (if required): Human Resources

Background

• Minimum 8–10 years of progressive HR and Administration experience.
• Minimum 3 years in a managerial or supervisory role.
• Strong knowledge of UAE Labour Law, immigration procedures, and HR best practices.
• Strong knowledge of can decoration, printing processes, artwork approval systems, and colour management.
• Experience in manufacturing or FMCG environments preferred

Experience And Key Competences

• Functional skills:
  • Human Resources Management
  • Talent Acquisition & Recruitment
  • Employee Relations
  • Performance Management
  • Learning & Development
  • Compensation & Benefits Administration
  • UAE Labour Law & Employment Regulations
  • Government Relations (JAFZA, Immigration, Labour)
  • HR Policies & Procedures
  • Administration & Facilities Management
  • Budget Management
  • Audit & Compliance Management
  • HRIS Management
    
• Soft skills:
  • Leadership and people management
  • Communication and interpersonal skills
  • Negotiation and conflict resolution
  • Coaching and mentoring
  • Problem-solving and decision-making
  • Organizational and planning skills
  • Confidentiality and professional integrity
  • Stakeholder management
  • Change management