HR Operations & Employee Relations Specialist

Ajman University; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Ajman University is seeking a Coordinator, HR Operations to support daily HR activities, process payroll data, maintain accurate employee records, and serve as the first point of contact for inquiries. The role also assists in benefits administration, engagement initiatives, and offboarding tasks.

The ideal candidate holds a bachelor’s degree in HR or business administration with 2–3 years in HR operations, preferably in higher education.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 2–3 years of relevant experience in HR operations or employee services.
• Experience in a higher education or similar institutional environment is preferred.

Responsibilities

• Act as the first point of contact for general HR inquiries.
• Assist in documenting concerns, routing issues for resolution, and tracking outcomes.
• Maintain records of employee requests and elevate complex matters to senior HR staff as needed.
• Assist in the collection, verification, and entry of payroll data and non-recurring transactions.
• Ensure accurate tracking of attendance, leaves, and time-off data, and update related systems accordingly.
• Maintain and update employee records in HR databases and filing systems.
• Coordinate submission and follow-up of employee service requests, such as extended leaves and benefits claims.
• Provide administrative support for the health insurance process, including tracking issues.
• Assist in planning and execution of employee engagement activities and well-being programs.
• Coordinate offboarding logistics, including issuing standard documentation and exit interviews.
• Generate standard HR reports and summaries for internal use and elevate insights to management.

Skills

Communication

Payroll processing

HR operations

Confidentiality

Teamwork

Organization

Customer service

Education

Bachelor’s degree in HR / Business Admin

Tools

SAP

Oracle ERP

Microsoft Excel

Job description

Ajman University is seeking a Coordinator, HR Operations to support daily HR activities, process payroll data, maintain accurate employee records, and serve as the first point of contact for inquiries. The role also assists in benefits administration, engagement initiatives, and offboarding tasks.

The ideal candidate holds a bachelor’s degree in HR or business administration with 2–3 years in HR operations, preferably in higher education.