Housekeeping - Team Leader

Hyatt Centric Jumeirah Dubai; Dubai; On-site; AED 100,000 - 134,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking a dedicated Housekeeping Team Leader to support the daily operations of the Housekeeping Department. The successful candidate will lead and motivate the housekeeping team, ensuring guest rooms and public areas meet Hyatt brand standards and deliver exceptional guest experiences through cleanliness and service excellence.

You will supervise Room Attendants, conduct inspections, coordinate with Front Office, provide coaching, manage schedules, and ensure

Qualifications

• Diploma or equivalent in Hospitality Management preferred.
• Minimum 2 years housekeeping supervisory experience in a hotel environment.
• Strong knowledge of housekeeping operations, cleaning procedures and quality standards.
• Excellent leadership and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Proficiency in English; additional language skills advantageous.

Responsibilities

• Supervise and coordinate daily activities of Room Attendants and Housekeeping Attendants.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and Hyatt standards.
• Ensure rooms are cleaned and prepared for arrival according to quality standards.
• Monitor room status updates and coordinate with Front Office on availability and guest requests.
• Provide guidance, training, and coaching to housekeeping staff.

Skills

Leadership

Communication

Attention to detail

Problem-solving

Organizational skills

English proficiency

Flexibility

Multitasking

Education

Diploma in Hospitality Management

Tools

Hotel PMS software

Housekeeping software

Job description

About Hyatt Centric Jumeirah Dubai

Hyatt Centric Jumeirah Dubai is a lifestyle hotel designed for modern travelers seeking authentic local experiences. Located in the heart of Dubai, we are dedicated to delivering memorable guest experiences through exceptional service, innovation, and genuine hospitality.

Summary

At Hyatt Centric Jumeirah Dubai, we are seeking a dedicated and detail-oriented Housekeeping Team Leader to support the daily operations of the Housekeeping Department. The successful candidate will be responsible for leading and motivating the housekeeping team, ensuring guest rooms and public areas meet Hyatt brand standards, and delivering exceptional guest experiences through cleanliness, efficiency, and service excellence.

Key responsibilities

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping Attendants.
• Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house spaces to ensure cleanliness and compliance with Hyatt standards.
• Ensure all rooms are cleaned, maintained, and prepared for arrival according to established quality standards.
• Monitor room status updates and coordinate with the Front Office regarding room availability and guest requests.
• Provide guidance, training, and coaching to housekeeping colleagues to maintain operational excellence.
• Assign daily tasks and work schedules based on occupancy levels and operational requirements.
• Ensure proper use, storage, and control of cleaning equipment, chemicals, linens, and guest supplies.
• Report and follow up on maintenance issues and safety hazards identified during inspections.
• Handle guest requests and housekeeping-related concerns promptly and professionally.
• Support inventory management, linen control, and stock replenishment processes.
• Ensure compliance with hotel policies, health and safety regulations, and hygiene standards.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager with departmental projects, performance monitoring, and continuous improvement initiatives.
• Foster a positive team environment and lead by example in delivering Hyatt's purpose of care and hospitality.

Qualifications

• Diploma or equivalent qualification in Hospitality Management or a related field preferred.
• Minimum of 2 years of housekeeping supervisory experience in a hotel environment, preferably within an international hotel brand.
• Strong knowledge of housekeeping operations, cleaning procedures, and quality standards.
• Excellent leadership, communication, and interpersonal skills.
• Strong attention to detail and commitment to maintaining high standards of cleanliness.
• Ability to work in a fast-paced environment and effectively manage multiple priorities.
• Good organizational and problem-solving skills.
• Proficiency in English; additional language skills are advantageous.
• Familiarity with hotel property management systems and housekeeping software is preferred.
• Flexibility to work shifts, weekends, and public holidays as required.