Assistant Housekeeping Manager

Accor; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

SO/ Dubai seeks an experienced Assistant Housekeeping Manager to support the Executive Housekeeper in maintaining the highest standards of cleanliness and guest satisfaction across the property. You will help manage daily housekeeping operations, supervise staff, train the team, inspect guest rooms and public areas, and coordinate with other departments to address guest requests.

Fluency in English is required; knowledge of Arabic is a plus.

Qualifications

• Proven experience in housekeeping management or supervision, preferably in a luxury hotel.
• Bachelor's degree in Hospitality Management or related field.
• Strong organizational and leadership skills.
• Excellent communication, verbal and written.
• Proficient in hotel management software and Microsoft Office.
• Knowledge of health and safety regulations in hospitality.
• Ability to work flexible hours, including weekends.
• Fluency in English; Arabic a plus.

Responsibilities

• Assist in managing daily housekeeping operations to meet standards.
• Collaborate with the Executive Housekeeper on cleaning procedures and schedules.
• Supervise, train, and motivate staff.
• Conduct regular inspections of guest rooms and public areas.
• Manage inventory and payroll for housekeeping.
• Coordinate with other departments to address guest requests.
• Maintain health and safety protocols.
• Handle guest complaints professionally.

Skills

Leadership

Staff supervision

Organizational skills

Communication skills

Health and safety knowledge

Hotel management software

Microsoft Office

Flexibility

Stamina

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Microsoft Office

Job description

Job Description:

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a detail-oriented and efficient Assistant Housekeeping Manager to join our team at a prestigious hotel in Dubai, United Arab Emirates. In this collaborative role, you will support the Executive Housekeeper in maintaining the highest standards of cleanliness and guest satisfaction throughout our property.

• Assist in managing daily housekeeping operations, ensuring all areas meet our exacting standards of cleanliness and presentation
• Collaborate with the Executive Housekeeper to develop and implement effective cleaning procedures and schedules
• Supervise, train, and motivate housekeeping staff to deliver exceptional service
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards
• Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels and cost-effectiveness
• Coordinate with other departments to address guest requests and resolve issues promptly
• Assist in creating staff schedules and managing payroll for the housekeeping department
• Implement and maintain health and safety protocols, ensuring compliance with local regulations and company policies
• Participate in continuous improvement initiatives to enhance guest experience and operational efficiency
• Handle guest complaints and feedback professionally, taking appropriate action to resolve issues

Qualifications

• Proven experience in housekeeping management or supervision, preferably in a luxury hotel setting
• Bachelor's degree in Hospitality Management or related field preferred
• Strong organizational and leadership skills with attention to detail
• Excellent communication abilities, both verbal and written
• Proficiency in hotel management software and Microsoft Office suite
• In-depth knowledge of cleaning techniques, products, and equipment
• Understanding of hotel operations and industry standards
• Familiarity with health and safety regulations in the hospitality sector
• Ability to work flexible hours, including weekends and holidays
• Physical stamina to perform duties throughout the day
• Fluency in English; knowledge of Arabic or other languages is a plus
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to thrive in a fast-paced, dynamic environment
• Strong problem-solving skills and ability to make decisions under pressure

Position Details

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time