Housekeeping Supervisor - Room Operations

Accor Group; Dubai; On-site; AED 50,220 - 78,120; Full time

Job summary

Accor invites applications for a Housekeeping Supervisor - Room Operations in Dubai. You will oversee daily room-preparation, ensure luxury room presentation, and coordinate room readiness with Front Office to meet guest requests.

The ideal candidate has 2–5 years in housekeeping, fluent English, and holds a diploma or degree in hospitality. This role offers growth within a luxury hotel environment and exposure to Accor’s global brand standards.

Qualifications

• Diploma or degree in hospitality or related discipline.
• Two to five years’ experience in housekeeping is preferred.
• Fluent English and proficient with hotel software and PMS.

Responsibilities

• Supervise daily housekeeping activities and room-preparation.
• Ensure guest rooms are cleaned and presented to luxury standards.
• Verify room setups reflect guest requests and recorded details.
• Inspect rooms and drive corrective actions for quality concerns.
• Ensure staff follow hotel procedures and service standards.
• Coordinate room readiness with Front Office and other departments.

Skills

Housekeeping supervision

Guest-room inspection

Room-status coordination

Luxury room-presentation

Property management systems

Education

Hospitality diploma/degree

Tools

Property Management Systems

Job description

Housekeeping Supervisor - Room Operations

Job Snapshot

Role: Housekeeping Supervisor - Room Operations

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Janitorial & Cleaning

Experience: 2-5 years, depending on education and career background

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Janitorial & Cleaning

Salary: 4500-7000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Housekeeping Supervisor protects room readiness, cleanliness and guest comfort through active floor supervision and employee guidance. The role connects Housekeeping with Front Office and other operational departments so that standard room preparation, maintenance concerns and unusual guest requirements are handled without delays.

Key Responsibilities

• Supervise assigned housekeeping areas and daily room-preparation activities.
• Ensure designated guest rooms are cleaned and presented according to Sofitel standards.
• Confirm that room setups reflect recorded guest requests and individual requirements.
• Inspect completed rooms and arrange immediate correction of any quality concerns.
• Ensure housekeeping employees understand hotel procedures and service expectations.
• Maintain team awareness of hotel facilities so employees can assist guests accurately.
• Monitor the safe and correct use of housekeeping tools and equipment.
• Ensure employees use the property management system properly for room-status updates.
• Maintain accurate knowledge of approved room layouts, amenities and setup standards.
• Coordinate room readiness and guest requests closely with Front Office.
• Communicate maintenance concerns and equipment defects to Engineering.
• Work with Food and Beverage, Security and Guest Relations on relevant service requirements.
• Follow up on unusual requests until the responsible department completes the required action.
• Evaluate employee appearance, discipline, productivity and service efficiency.
• Take prompt remedial action when performance or conduct does not meet expectations.
• Set clear performance targets for employees under direct supervision.
• Monitor individual and team productivity throughout the shift.
• Coach housekeeping employees to strengthen practical skills and service quality.
• Support employee learning and career development within the department.
• Maintain professional communication and cooperation across hotel operations.

Ideal Profile

Candidates should possess a diploma or degree in vocational hospitality, Room Division or a related discipline. Significant experience in a comparable housekeeping position may also be considered. The required experience ranges from two to five years, depending on educational qualifications and career history. The preferred applicant will communicate fluently in English and confidently use desktop software, hotel applications and property management systems. Luxury hotel experience, strong floor supervision and careful attention to room presentation will be valuable.

Skills Set

• Housekeeping floor supervision
• Guest-room inspection
• Room-status coordination
• Luxury room-presentation standards
• Property management systems

Why Join Us

This position provides supervisory experience within a luxury hotel environment where room quality directly influences guest satisfaction and brand reputation. Accor supports professional development, internal career growth and opportunities to build housekeeping expertise across its international hotel portfolio.

About the Company

Accor is an international hospitality group operating a diverse portfolio of hotel brands, including Sofitel. The company promotes inclusive employment, responsible hospitality and continuous employee development across its global network.