Housekeeping Supervisor - Hotel Residences

Accor Group; Dubai; On-site; AED 56,000 - 84,000; Full time

Job summary

Accor is hiring a Housekeeping Supervisor for Swissotel Al Murooj in Downtown Dubai. The role oversees daily housekeeping across hotel rooms, residences, public areas, and outsourced cleaning, ensuring service quality, safety and guest satisfaction while coordinating with Front Office, Engineering, Finance, and Talent and Culture.

You will lead room inspections, supervise staff, manage inventory and stock, and train teams to meet cleaning standards and upsell residential services, contributing

Qualifications

• Minimum one year of supervisory experience in housekeeping.
• Strong knowledge of housekeeping operations and room readiness.
• Ability to coordinate with multiple hotel departments.

Responsibilities

• Allocate cleaning staff to cover hotel and residence areas daily.
• Inspect rooms and ensure readiness before guest arrivals.
• Coordinate with Front Office for group arrivals and room readiness.
• Monitor cleaning standards and supervise outsourced teams.
• Conduct briefings and coaching to improve service quality.

Skills

Room inspections

Team supervision

Cleaning standards

Resident services

Resource planning

Staff training

Operational coordination

Front Office coordination

Tools

Property management systems

Microsoft Office

Job description

Job Snapshot

Role: Housekeeping Supervisor - Hotel Residences

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Janitorial & Cleaning

Experience: Minimum 1 year supervisory experience

Job Type: Full-time

Housekeeping Supervisor - Hotel Residences in Dubai, United Arab Emirates is a Hospitality opportunity for an experienced housekeeping professional with strong capabilities in room inspections, team supervision, cleaning standards, resident services, resource planning, training, and operational coordination. Accor is hiring a Housekeeping Supervisor for Swissotel Al Murooj to oversee daily housekeeping activity across hotel rooms, residences, public areas, and outsourced cleaning operations while maintaining service quality, productivity, safety, and guest satisfaction. The role combines daily housekeeping leadership with workforce allocation, room readiness, a la carte residential services, training, stock management, performance monitoring, guest complaint resolution, and coordination with Front Office, Engineering, Finance, Talent and Culture, and other hotel departments.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Janitorial & Cleaning

Salary: 5000-7500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Housekeeping Supervisor is responsible for maintaining consistent cleanliness and presentation standards across both hotel and residential accommodation. The role coordinates room attendants and outsourced cleaning personnel, ensures vacant and arriving rooms are inspected on time, balances staffing between hotel and residence operations, and helps ensure guests and residents receive a reliable and polished service experience. The position also contributes to commercial performance by supporting a la carte residential services, encouraging appropriate upselling, monitoring revenue targets, and ensuring employees understand available services. Effective supervision helps protect room readiness, cleanliness scores, resource efficiency, employee productivity, and guest satisfaction.

Key Responsibilities

• Allocate outsourced cleaning personnel daily to ensure public areas throughout the residences are cleaned according to required standards.


• Review employee schedules and annual leave plans to maintain appropriate staffing levels across hotel and residential operations.


• Balance housekeeping room attendant assignments between hotel rooms and residences according to operational demand.


• Monitor employee grooming and ensure team presentation complies with established hotel standards.


• Inspect guest apartments and ensure cleanliness remains consistent with a la carte service standards.


• Verify that hotel rooms meet approved housekeeping and presentation requirements.


• Inspect vacant rooms, checkout rooms, and departures each day.


• Ensure late arrivals, overnight arrivals, and early arrivals have fully inspected rooms ready before guest arrival.


• Coordinate with Front Office Supervisors to obtain group rooming lists and prepare assigned rooms at least two hours before scheduled group arrival.


• Submit room discrepancy reports to Front Office Supervisors twice daily.


• Monitor housekeeping employee performance and identify areas where additional coaching or training is required.


• Conduct daily housekeeping briefings and monthly employee meetings.


• Reinforce cleaning procedures, service expectations, operational priorities, and guest requirements with the team.


• Lead and support employees in achieving operational, financial, and service delivery objectives.


• Build a practical, solution-oriented working environment that encourages engagement, accountability, and service improvement.


• Provide regular feedback to employees and encourage suggestions that improve housekeeping operations.


• Maintain full understanding of hotel fire, hygiene, health, safety, and security procedures.


• Ensure housekeeping activities comply with applicable safety and hygiene requirements.


• Support performance management activities including coaching, counselling, appraisals, and employee development in coordination with Talent and Culture.


• Ensure housekeeping employees understand available sales and service opportunities within the residences.


• Keep employees informed about a la carte service revenue targets and relevant performance results.


• Encourage housekeeping personnel to identify suitable opportunities to promote residential services.


• Ensure team members understand the range of a la carte services available to residents.


• Train employees to explain and appropriately upsell hotel and residential services.


• Attend training programs and operational meetings as required.


• Report damaged furnishings, fixtures, equipment, or facilities to the Executive Housekeeper and Engineering Department.


• Follow up on reported maintenance issues that could affect room readiness or guest satisfaction.


• Handle guest and resident complaints professionally and keep the Executive Housekeeper and Front Office Supervisors informed.


• Ensure team members greet residents and guests appropriately and use guest names where possible.


• Maintain courteous communication between employees, residents, guests, and other departments.


• Anticipate guest and resident needs and respond promptly to improve satisfaction and service quality.


• Promote available a la carte services when relevant to resident requirements.


• Seek guest and resident feedback to identify opportunities for service improvement.


• Maintain awareness of the a la carte services marketing program and communicate appropriate recommendations to residents.


• Support environmentally responsible housekeeping practices across hotel and residence operations.


• Improve energy and water efficiency through responsible operating procedures.


• Reduce unnecessary waste and support sustainable purchasing decisions.


• Ensure environmental procedures and required compliance records are maintained accurately.


• Develop, review, and update housekeeping policies, procedures, and cleaning checklists for both hotel and residential areas.


• Maintain appropriate par levels for cleaning chemicals, supplies, equipment, and operational materials.


• Monitor usage of housekeeping products to minimize unnecessary consumption and wastage.


• Coordinate purchasing requirements for housekeeping and a la carte services with the Finance team.


• Ensure purchasing activity follows established hotel procedures.


• Oversee implementation of training plans for housekeeping employees and outsourced public area teams.


• Maintain accurate training schedules and employee development records.


• Monitor completion of required training against hotel standards.


• Prepare and conduct employee performance appraisals with the Executive Housekeeper.


• Coordinate closely with Front Office, Concierge, Engineering, Finance, Talent and Culture, and other operational teams.


• Support other areas of hotel operations when management assistance is required.

Ideal Profile

• College graduate.


• Minimum one year of demonstrated experience as a Housekeeping Supervisor or in an equivalent supervisory position within a Hospitality environment.


• Strong working knowledge of housekeeping operations, hotel cleaning standards, residential accommodation, and facility upkeep.


• Experience supervising room attendants, public area cleaners, or outsourced cleaning personnel.


• Able to inspect rooms and identify cleanliness, presentation, maintenance, and readiness issues.


• Practical understanding of hotel room status, group arrivals, late arrivals, and Front Office coordination.


• Strong organizational and planning capability with the ability to balance schedules, staffing, inspections, training, and guest requirements.


• Experience developing or maintaining housekeeping procedures and cleaning checklists.


• Familiarity with stock control, par levels, cleaning materials, and housekeeping equipment.


• Competent using property management systems.


• Proficient with Microsoft Office applications.


• Comprehensive awareness of health, safety, hygiene, fire, and environmental compliance requirements.


• Strong communication and interpersonal skills for interacting with employees, residents, guests, and managers.


• Confident handling guest complaints and resolving operational issues.


• Able to coach employees and support performance improvement.


• Customer-focused approach with strong attention to service quality.


• Comfortable working in a busy environment involving hotel rooms, residences, public areas, and multiple operational priorities.

Skills Set

• Housekeeping supervision


• Hotel housekeeping


• Residential housekeeping


• Room inspections


• Guest room readiness


• Residence cleaning standards


• Public area cleaning


• Housekeeping team allocation


• Outsourced cleaning supervision


• Workforce scheduling


• Annual leave planning


• Room discrepancy reporting


• Group arrival preparation


• Property management systems


• Microsoft Office


• Cleaning standards


• Cleaning checklists


• Housekeeping procedures


• Par stock management


• Cleaning product control


• Housekeeping equipment management


• Training planning


• Employee coaching


• Performance appraisals


• Guest complaint handling


• Resident services


• A la carte services


• Upselling


• Revenue awareness


• Front Office coordination


• Engineering coordination


• Finance coordination


• Talent and Culture coordination


• Health and safety


• Fire safety


• Hygiene compliance


• Environmental compliance


• Energy conservation


• Water conservation


• Waste reduction


• Sustainable purchasing

Why Join Us

This position offers an opportunity to develop deeper housekeeping leadership experience within a major Downtown Dubai Hospitality operation combining hotel rooms, residences, guest services, and a la carte offerings. The role provides practical exposure to room inspections, workforce planning, employee development, guest service, residential operations, stock management, performance monitoring, and cross-department coordination. Working within Accor also provides access to an international hospitality network and established learning and development opportunities. For housekeeping professionals seeking progression toward Assistant Executive Housekeeper, Executive Housekeeper, or broader Rooms Division leadership roles, the position provides valuable experience managing both hotel and residential service standards.

About the Company

Accor is a global hospitality group operating a diverse international portfolio of hotel brands and properties. Swissotel Al Murooj is located in Downtown Dubai opposite The Dubai Mall and Burj Khalifa, within walking distance of Dubai Metro and convenient reach of DIFC, Dubai World Trade Centre, and Dubai International Airport, serving business, leisure, hotel, and residential guests in one of the city 's most active destinations.