Housekeeping Coordinator - Hotel Operations

Accor Group; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Accor, a leading hospitality group, is seeking a Housekeeping Coordinator in Dubai to support daily housekeeping operations in a luxury hotel. You will coordinate room cleaning schedules, manage room status records and handle guest requests while ensuring clear communication with Front Office and Engineering.

The role requires 1–2 years of relevant experience, strong organizational skills, proficiency in Microsoft Office, and a guest-focused service mindset.

Qualifications

• Diploma or degree in Hospitality Management or a related field is preferred.
• Minimum 1–2 years of relevant experience in hospitality, ideally in luxury hotels.
• Knowledge of hotel housekeeping operations and room status management.

Responsibilities

• Coordinate daily housekeeping activities to support efficient departmental operations.
• Maintain and update room cleaning schedules and staff assignments.
• Monitor room status information and ensure records are accurate.
• Communicate priority room requirements to housekeeping colleagues.
• Coordinate with Front Office regarding room availability and readiness.
• Support timely completion of housekeeping activities and maintain records.

Skills

Organizational skills

Communication

Guest service

Teamwork

Education

Diploma or degree in Hospitality Management

Tools

Microsoft Office

Opera

Job description

Housekeeping Coordinator - Hotel Operations Job Snapshot - Role: Housekeeping Coordinator - Location: Dubai, United Arab Emirates - Industry: Hospitality - Function: Hospitality General - Experience: Minimum 1-2 years of relevant experience, preferably in a luxury hotel - Job Type: Full Time - Work Arrangement: On-site

Overview Accor is seeking an organized and detail-oriented Housekeeping Coordinator to support the daily operations of its hotel housekeeping department in Dubai, United Arab Emirates. The role involves coordinating room cleaning schedules, maintaining room status records, handling guest requests and ensuring effective communication between Housekeeping, Front Office and Engineering. Working closely with the Executive Housekeeper, you will also prepare departmental reports, manage administrative records, monitor housekeeping supplies and follow up on maintenance requirements. This position requires knowledge of hotel housekeeping operations, strong organizational abilities, proficiency in Microsoft Office and a guest-focused approach to service.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Hospitality General
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Housekeeping Operations Coordination

• Coordinate daily housekeeping activities to support efficient departmental operations.
• Maintain and update room cleaning schedules and staff assignments.
• Monitor room status information and ensure records remain accurate.
• Communicate priority room requirements to housekeeping colleagues.
• Coordinate with Front Office regarding room availability and readiness.
• Support the timely completion of assigned housekeeping activities.
• Maintain effective communication between housekeeping personnel and other hotel departments.

Room Status and Guest Requests

• Update room status reports according to departmental procedures.
• Communicate room readiness information to Front Office colleagues.
• Receive and coordinate housekeeping-related guest requests.
• Ensure guest requests are forwarded to the appropriate team members.
• Follow up on outstanding requests to support timely service.
• Maintain accurate records of room-related activities and requests.
• Assist with coordinating priority rooms and special cleaning requirements.

Departmental Administration

• Prepare daily housekeeping reports and supporting documentation.
• Maintain employee attendance records.
• Assist with the preparation and updating of duty rosters.
• Organize departmental schedules and administrative records.
• Handle incoming telephone calls and emails.
• Maintain accurate filing and documentation systems.
• Support the Executive Housekeeper with routine administrative responsibilities.
• Assist with operational coordination tasks as assigned.

Maintenance and Engineering Coordination

• Communicate maintenance requirements to the Engineering department.
• Record housekeeping-related maintenance requests.
• Monitor pending maintenance issues and follow up with relevant colleagues.
• Update departmental records regarding reported maintenance concerns.
• Coordinate information between Housekeeping and Engineering
• Support communication regarding room availability when maintenance work is required.

Housekeeping Inventory Monitoring

• Monitor housekeeping supplies and guest amenities.
• Maintain records of linen inventory and stock levels.
• Identify supply requirements and communicate them to the appropriate colleagues.
• Support accurate tracking of housekeeping materials.
• Assist with maintaining organized inventory information.
• Coordinate stock-related administrative activities according to hotel procedures.

Lost and Found Administration

• Maintain accurate records of lost and found items.
• Follow established hotel procedures for documenting reported property.
• Coordinate lost and found information with relevant departments.
• Ensure records are maintained consistently and confidentially.
• Support follow-up on lost and found inquiries as required.

Quality, Hygiene and Safety Standards

• Support compliance with hotel cleanliness and hygiene standards.
• Follow departmental operating procedures.
• Assist with communication of housekeeping service requirements.
• Support adherence to hotel safety policies.
• Maintain accurate documentation relating to housekeeping activities.
• Promote consistent communication to support guest service quality.

Qualifications and Experience

Education

• Diploma or degree in Hospitality Management or a related field is preferred.

Professional Experience

• Minimum 1-2 years of relevant experience.
• Previous experience in a luxury hotel is preferred.
• Knowledge of hotel housekeeping operations.
• Familiarity with room status management and housekeeping coordination.
• Understanding of departmental reporting and administrative procedures.

Computer and Hotel Systems Skills

• Proficiency in Microsoft Office applications.
• Ability to maintain electronic records and prepare departmental reports.
• Familiarity with hotel operating systems.
• Experience using Opera is preferred.
• Ability to manage room status information accurately.

Communication Skills

• Good command of written and spoken English.
• Strong communication skills.
• Ability to coordinate effectively with housekeeping colleagues.
• Professional approach to guest requests and departmental inquiries.
• Ability to communicate clearly with Front Office, Engineering and other departments.

Organizational and Professional Skills

• Strong organizational and multitasking abilities.
• Excellent attention to detail.
• Ability to manage multiple responsibilities under pressure.
• Effective time management and follow-up skills.
• Positive and professional attitude.
• Strong teamwork and collaboration skills.
• Guest-focused approach to daily responsibilities.
• Ability to maintain accurate records and departmental documentation.

Working with Accor

At Accor, housekeeping plays an important role in maintaining the cleanliness, comfort and overall quality of the guest experience. As a Housekeeping Coordinator, you will contribute by keeping daily operations organized, supporting effective communication and ensuring that room information, guest requests and departmental records are managed accurately. You will work alongside housekeeping colleagues and other hotel departments to support consistent service standards and efficient operations.

About Accor

Accor is an international hospitality group with more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations across its network. The group brings together diverse hospitality experiences with an emphasis on responsible service, teamwork and professional development. Accor colleagues are known as Heartists, reflecting the importance of genuine care, positive interactions and thoughtful hospitality. Accor encourages employees to develop their skills, contribute to their teams and support memorable experiences for guests and colleagues.