Housekeeping Supervisor: Guest Experience Leader

Accorhotel; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Accorhotel in Abu Dhabi seeks a hospitality leader to supervise daily operations and ensure service excellence. You will guide team members, address guest concerns promptly, and coordinate cross-department actions to create memorable guest experiences.

The ideal candidate has leadership experience, strong interpersonal skills, and familiarity with Opera or similar systems to personalize service and lead by example.

Qualifications

• Leadership experience in a similar role.
• Experience in delivering engaging guest service.
• Familiarity with Opera or related PMS systems.

Responsibilities

• Lead and supervise day-to-day department operations to ensure service standards and friendly engagement.
• Handle guest concerns and quick actions, coordinating with appropriate areas to create memorable moments.
• Inform staff daily about priorities to tailor service.
• Model a service-focused personality and exemplary behavior.

Skills

Leadership

Guest service

Interpersonal skills

Problem solving

Team communication

Tools

Opera PMS

Job description

Accorhotel in Abu Dhabi seeks a hospitality leader to supervise daily operations and ensure service excellence. You will guide team members, address guest concerns promptly, and coordinate cross-department actions to create memorable guest experiences.

The ideal candidate has leadership experience, strong interpersonal skills, and familiarity with Opera or similar systems to personalize service and lead by example.