Restaurant Guest Experience Lead

AccorHotels Middle East; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Job summary

AccorHotels Middle East is seeking a Hostess for our Abu Dhabi team. You will manage reservations, greet guests, and support restaurant operations with a focus on providing excellent customer service. A strong command of English and knowledge of the menu are essential, with Pro Serve certification highly valued.

You will be the first and last impression for guests, adhere to HACCP and hotel procedures, and collaborate with staff to ensure smooth service in a fast-paced environment.

Qualifications

• Excellent English communication, written and verbal; Arabic is a plus.
• Previous customer service experience is required.
• Pro Serve certificate is required.
• OpenTable experience is an asset.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Check the reservation system and guest information for the next meal period.
• Notify supervisor of large group bookings or special requests.
• Distribute reservations among servers and communicate required details.
• Answer the phone politely, within three rings.
• Know food and beverage menus, ingredients, preparation, prices, and promotions.
• Understand server and runner tasks and assist as needed.
• Ensure hostess contributes to a positive first and last impression.

Skills

Customer service

English communication

Organizational skills

Interpersonal skills

Teamwork

Calm under pressure

Guest information handling

Education

Pro Serve certificate

Tools

OpenTable

Job description

AccorHotels Middle East is seeking a Hostess for our Abu Dhabi team. You will manage reservations, greet guests, and support restaurant operations with a focus on providing excellent customer service. A strong command of English and knowledge of the menu are essential, with Pro Serve certification highly valued.

You will be the first and last impression for guests, adhere to HACCP and hotel procedures, and collaborate with staff to ensure smooth service in a fast-paced environment.