Housekeeping Operations & Guest Services Coordinator

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The Standard in Mexico City (placeholder for corporate alignment) seeks a Housekeeping Coordinator to manage daily housekeeping operations and coordinate with Front Office and other departments.

Responsibilities include monitoring room status, handling guest requests, maintaining records, and supporting leadership during high occupancy and events. Professional communication and multitasking are essential.

Qualifications

• Experience as a Housekeeping Coordinator/Desk Coordinator/Housekeeping Office in a 4- or 5-star hotel.
• Strong communication and coordination abilities.
• Solid knowledge of hotel operations and housekeeping procedures.
• Excellent organizational and follow-up skills.

Responsibilities

• Coordinate daily housekeeping operations and ensure effective communication with relevant departments.
• Monitor room status, room assignments, priorities, and special requests.
• Coordinate guest requests and follow up for closure.
• Maintain records, reports, logs, and departmental documentation.
• Communicate room discrepancies and updates with Front Office and other departments.
• Coordinate with Engineering on maintenance issues and follow up until completion.
• Handle calls, messages, and guest/colleague requests professionally.
• Support Team Leaders and housekeeping management with daily needs.
• Ensure requests and follow-ups are recorded and actioned within timeframe.
• Assist in maintaining departmental standards and Andaz service expectations.
• Handle guest information confidentially and professionally.

Skills

Communication skills

Coordination

Organizational skills

Multitasking

Microsoft Office

Telephone etiquette

Tools

MS Office Suite

Job description

The Standard in Mexico City (placeholder for corporate alignment) seeks a Housekeeping Coordinator to manage daily housekeeping operations and coordinate with Front Office and other departments.

Responsibilities include monitoring room status, handling guest requests, maintaining records, and supporting leadership during high occupancy and events. Professional communication and multitasking are essential.