Housekeeping Coordinator

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The Standard in Mexico City (placeholder for corporate alignment) seeks a Housekeeping Coordinator to manage daily housekeeping operations and coordinate with Front Office and other departments.

Responsibilities include monitoring room status, handling guest requests, maintaining records, and supporting leadership during high occupancy and events. Professional communication and multitasking are essential.

Qualifications

• Experience as a Housekeeping Coordinator/Desk Coordinator/Housekeeping Office in a 4- or 5-star hotel.
• Strong communication and coordination abilities.
• Solid knowledge of hotel operations and housekeeping procedures.
• Excellent organizational and follow-up skills.

Responsibilities

• Coordinate daily housekeeping operations and ensure effective communication with relevant departments.
• Monitor room status, room assignments, priorities, and special requests.
• Coordinate guest requests and follow up for closure.
• Maintain records, reports, logs, and departmental documentation.
• Communicate room discrepancies and updates with Front Office and other departments.
• Coordinate with Engineering on maintenance issues and follow up until completion.
• Handle calls, messages, and guest/colleague requests professionally.
• Support Team Leaders and housekeeping management with daily needs.
• Ensure requests and follow-ups are recorded and actioned within timeframe.
• Assist in maintaining departmental standards and Andaz service expectations.
• Handle guest information confidentially and professionally.

Skills

Communication skills

Coordination

Organizational skills

Multitasking

Microsoft Office

Telephone etiquette

Tools

MS Office Suite

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

• Coordinate daily housekeeping operations and ensure effective communication with all relevant departments.
• Monitor and follow up on room status, room assignments, priorities, and special requests.
• Coordinate guest requests and ensure timely follow-up and closure.
• Maintain accurate records, reports, logs, and departmental documentation.
• Communicate room discrepancies and operational updates with Front Office and relevant departments.
• Coordinate with Engineering regarding maintenance issues and follow up until completion.
• Handle telephone calls, messages, and guest/colleague requests professionally and efficiently.
• Support Team Leaders and Housekeeping management with daily operational requirements.
• Ensure all requests and follow-ups are recorded and actioned within the required timeframe.
• Assist in maintaining departmental standards, procedures, and Andaz service expectations.
• Handle guest information and departmental communication with confidentiality and professionalism.
• Support the team during high occupancy, VIP arrivals, events, and other operationally demanding periods.

Qualifications

• Previous experience in a Housekeeping Coordinator / Desk Coordinator / Housekeeping Office role in a 4- or 5-star hotel.
• Strong communication and coordination skills.
• Good knowledge of hotel operations and housekeeping procedures.
• Excellent organizational and follow-up skills.
• Ability to multitask and prioritize in a fast-paced hotel environment.
• Proficiency in Microsoft Office.
• Professional telephone and interpersonal skills.
• Ability to work effectively as part of a diverse and multicultural team.

The Standard, Mexico City | Mexico City , DIF , MX

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