Housekeeping Operations Specialist

Andaz; United Arab Emirates; On-site; AED 89,000 - 123,000; Full time

Job summary

Andaz Dubai The Palm seeks a dedicated Housekeeping Coordinator to support daily operations, communicate with Front Office and Engineering, and ensure timely follow-up on guest requests. You will maintain records, uphold standards, and assist during high-occupancy periods.

Ideal candidates have experience in hotel housekeeping coordination, strong organizational and multitasking abilities, and proficiency in Microsoft Office. This role is on-site at Andaz Dubai The Palm.

Qualifications

• Previous experience in a Housekeeping Coordinator/Desk Coordinator/Housekeeping Office role in a 4- or 5-star hotel.
• Strong communication and coordination skills.
• Good knowledge of hotel operations and housekeeping procedures.
• Excellent organizational and follow-up skills.
• Ability to multitask and prioritize in a fast-paced hotel environment.
• Proficiency in Microsoft Office.
• Professional telephone and interpersonal skills.
• Ability to work effectively as part of a diverse and multicultural team.

Responsibilities

• Coordinate daily housekeeping operations and ensure effective communication with all relevant departments.
• Monitor and follow up on room status, room assignments, priorities, and special requests.
• Coordinate guest requests and ensure timely follow-up and closure.
• Maintain accurate records, reports, logs, and departmental documentation.
• Communicate room discrepancies and operational updates with Front Office and relevant departments.
• Coordinate with Engineering regarding maintenance issues and follow up until completion.
• Handle telephone calls, messages, and guest/colleague requests professionally and efficiently.
• Support Team Leaders and Housekeeping management with daily operational requirements.
• Ensure all requests and follow-ups are recorded and actioned within the required timeframe.
• Assist in maintaining departmental standards, procedures, and Andaz service expectations.
• Handle guest information and departmental communication with confidentiality and professionalism.
• Support the team during high occupancy, VIP arrivals, events, and other operationally demanding periods.

Skills

Communication skills

Coordination

Operations knowledge

Organizational skills

Multitasking

Interpersonal skills

Diversity teamwork

Tools

Microsoft Office

Job description

Andaz Dubai The Palm seeks a dedicated Housekeeping Coordinator to support daily operations, communicate with Front Office and Engineering, and ensure timely follow-up on guest requests. You will maintain records, uphold standards, and assist during high-occupancy periods.

Ideal candidates have experience in hotel housekeeping coordination, strong organizational and multitasking abilities, and proficiency in Microsoft Office. This role is on-site at Andaz Dubai The Palm.