Sales Coordinator - Hotel Sales Administration

Accor Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Accor is seeking a Sales Coordinator to support the hotel sales office in Dubai, handling inquiries, coordinating appointments, updating client records and preparing commercial documents. The role requires strong organizational skills and proficiency in Microsoft Office and basic CRM systems.

You will collaborate with Reservations, Revenue, Finance, Marketing and Events to ensure accurate information and timely follow-ups. On-site, full-time position.

Qualifications

• Minimum 1 year of experience in sales administration, hotel coordination, reservations support, office administration or a similar role.
• Previous experience in hospitality preferred.
• Familiarity with administrative coordination and business correspondence.
• Experience maintaining organized records and managing multiple administrative activities.

Responsibilities

• Support the daily administrative operations of the hotel sales office.
• Receive and manage incoming sales inquiries via telephone and email.
• Coordinate appointments and maintain departmental schedules.
• Prepare client letters, quotations and commercial documents.
• Maintain accurate client and account information in the CRM system and filing records.
• Support sales reporting and activity tracking across departments.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

CRM software

English communication

Tools

Hotel management system

Job description

Sales Coordinator - Hotel Sales Administration

Job Snapshot

Role: Sales Coordinator

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Sales Support-Assistance

Experience: Minimum 1 year in sales administration, hotel coordination, reservations support or a similar administrative role

Job Type: Full Time

Work Arrangement: On-site

Accor is seeking an organized and service-oriented Sales Coordinator to support the daily administrative and coordination activities of its hotel sales department in Dubai, United Arab Emirates. In this role, you will help maintain efficient sales office operations by managing inquiries, coordinating appointments, updating customer records, preparing commercial documents and supporting sales reporting. You will work closely with the Sales team and collaborate with Reservations, Revenue, Finance, Marketing and Events departments to ensure accurate information, timely follow-ups and effective communication. The position requires strong organizational skills, attention to detail, proficiency in Microsoft Office applications and a professional approach to handling client and commercial information.

Key Responsibilities

• Sales Office Coordination - Support the daily administrative operations of the hotel sales office.
• Receive and manage incoming sales inquiries through telephone and email.
• Direct inquiries and potential sales leads to the appropriate team members.
• Coordinate appointments and maintain departmental schedules.
• Arrange client visits and support related preparations.
• Maintain organized communication between sales colleagues and clients.
• Follow up on administrative requests to support efficient sales operations.
• Ensure routine office activities are completed accurately and on time.

Customer Records and CRM Management

• Maintain accurate client and account information in the Customer Relationship Management system.
• Update customer contact details and account profiles.
• Maintain sales activity records and communication logs.
• Organize client databases according to departmental procedures.
• Ensure information is entered consistently and accurately.
• Maintain digital filing systems for sales-related documentation.
• Support the retrieval of account information and historical correspondence.
• Handle confidential client and commercial information responsibly.

Sales Proposals and Contract Documentation

• Prepare and format approved sales quotations.
• Assist with the preparation of client letters and commercial correspondence.
• Organize approved presentations and supporting documents.
• Support the preparation of sales agreements and related paperwork.
• Check documents for completeness, accuracy and consistent formatting.
• Maintain appropriate document versions and filing records.
• Coordinate the circulation of approved documents to relevant colleagues.
• Track signed agreements and maintain related administrative records.

Sales Reporting and Activity Monitoring

• Compile daily, weekly and monthly sales activity reports.
• Prepare account production summaries using validated information.
• Maintain records of pending sales actions and follow-up requirements.
• Assist with the preparation of departmental meeting materials.
• Update activity trackers and reporting documents.
• Organize information required for sales performance reviews.
• Ensure reports are prepared accurately and submitted according to departmental schedules.

Meetings and Follow-Up Coordination

• Maintain calendars for sales meetings and client appointments.
• Assist with meeting arrangements and preparation.
• Record meeting minutes and relevant action points.
• Update follow-up trackers and monitor pending activities.
• Maintain records of agreed deadlines.
• Coordinate reminders for outstanding administrative tasks.
• Organize signed documents and related correspondence.
• Support effective communication of meeting outcomes to relevant colleagues.

Interdepartmental Communication

• Liaise with Reservations regarding approved sales requests and client requirements.
• Coordinate with the Revenue team on relevant commercial documentation.
• Communicate with Finance regarding approved sales-related administrative matters.
• Support information sharing with Marketing and Events teams.
• Ensure client requirements are communicated accurately to relevant departments.
• Assist with coordination between the Sales department and hotel operations.
• Follow up on documentation and information requests.
• Maintain professional working relationships across departments.

Sales Materials and Document Management

• Maintain updated sales presentations and approved promotional materials.
• Organize current rate sheets, brochures and document templates.
• Ensure sales colleagues have access to approved commercial information.
• Maintain shared digital folders and departmental records.
• Replace outdated documents with current approved versions.
• Support consistent formatting and presentation of sales materials.
• Organize documentation for convenient access and retrieval.

Client Visits and Departmental Logistics

• Coordinate client hospitality arrangements as required.
• Assist with scheduling hotel site inspections.
• Arrange meeting rooms for client appointments and departmental activities.
• Support the preparation of materials required for client visits.
• Communicate visit schedules to relevant colleagues.
• Assist with routine departmental administrative requirements.
• Help ensure client-facing arrangements are organized and professionally managed.

Required Qualifications and Experience

Professional Experience

• Minimum 1 year of experience in sales administration, hotel coordination, reservations support, office administration or a similar role.
• Previous experience in the hospitality industry is preferred.
• Familiarity with administrative coordination and business correspondence.
• Experience maintaining organized records and managing multiple administrative activities.

Computer and Technical Skills

• Strong proficiency in Microsoft Excel.
• Good working knowledge of Microsoft Word.
• Proficiency in Microsoft Outlook for email and calendar management.
• Ability to prepare presentations using Microsoft PowerPoint.
• Experience with CRM software or hotel management systems is an advantage.
• Ability to maintain accurate digital records and organized filing systems.

Communication Skills

• Clear and professional verbal communication in English.
• Strong written English communication skills.
• Professional telephone and email etiquette.
• Ability to communicate effectively with clients and colleagues.
• Customer-focused approach to handling inquiries and requests.
• Confidence coordinating activities with different hotel departments.

Organizational and Administrative Skills

• Excellent attention to detail.
• Strong organizational and time-management abilities.
• Ability to manage several priorities simultaneously.
• Consistent follow-through on assigned tasks.
• Ability to maintain accurate documentation and records.
• Good coordination and scheduling skills.
• Reliable approach to meeting deadlines.
• Ability to work efficiently within established departmental procedures.

Professional Competencies

• Responsible handling of confidential client and commercial information.
• Collaborative approach to teamwork.
• Practical problem-solving abilities.
• Professional conduct when working with colleagues at different management levels.
• Willingness to assist with changing departmental priorities.
• Positive and service-oriented attitude.
• Commitment to accuracy and effective administrative support.

Working with Accor

At Accor, hospitality is built on thoughtful service, teamwork and meaningful connections with guests and colleagues. As a Sales Coordinator, you will support the hotel 's commercial activities by helping the Sales team remain organized, responsive and informed. Your contribution will include maintaining reliable records, supporting client communication and ensuring that sales documentation and administrative processes are handled efficiently. The role offers an opportunity to develop experience in hotel sales coordination while collaborating with several departments involved in commercial and guest-related activities.

About Accor

Accor is an international hospitality group with a network of more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations. The group brings together diverse hospitality experiences and encourages professional development, collaboration and responsible business practices. Accor colleagues are known as Heartists, reflecting the importance of genuine care, thoughtful interactions and a commitment to memorable hospitality. Through its international network, Accor provides an environment where colleagues can contribute their skills, develop professionally and support the delivery of quality hospitality experiences.