Telephone Operator

Renaissance Hotels; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

Renaissance Hotels in Dubai seeks a courteous Guest Services Associate to welcome guests, answer calls, and ensure smooth arrivals and departures. You will handle wake-up calls, assist with inquiries, and relay messages to the appropriate departments to maintain service standards.

The role is full-time, non-management, requiring clear communication, teamwork, and adherence to Marriott International standards. Join us to contribute to a memorable guest experience in a luxury setting.

Formación

• Education: High school diploma or GED.
• No related work experience required.
• Excellent communication and customer service skills.
• Ability to operate a telephone switchboard and front desk equipment.

Responsabilidades

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station and handle calls efficiently.
• Process wake-up calls, screening calls, do not disturb, and call forwarding as requested.
• Follow up with guests and coordinate with relevant departments to resolve issues.

Conocimientos

Customer service

Phone handling

Record keeping

Educación

High school diploma

Herramientas

POS systems

Telephone switchboard

Descripción del empleo

Job Description

Job Number 26126686

Job Category

Rooms & Guest Services Operations

Location

One Marriott Drive, Need Address, Dubai, United Arab EmiratesVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements