Hotel Telephone Operator: Guest Experience & Concierge

TALENTMATE; Abu Dhabi; Vor Ort; AED 33.000 - 78.000; Vollzeit

Benefits dieser Stelle

Discounted room rates worldwide

Learning and development programs

Career progression across Accor across

CSR and community initiatives

Zusammenfassung

Accor in Abu Dhabi is seeking a Telephone Operator to manage internal and external calls, ensuring a professional, courteous guest experience across hotel departments.

You will handle wake‑up calls, guest inquiries, messages, and coordinate with teams; English fluency is required and Arabic is preferred. Opera PMS knowledge is advantageous, and opportunities to grow across Accor's global portfolio.

Qualifikationen

• Experience in hotel front office or guest services preferred.
• Strong communication and guest service orientation.
• Familiarity with Opera PMS or hotel systems is advantageous.

Aufgaben

• Handle all incoming calls professionally and courteously.
• Greet guests by name and connect calls to the correct extensions.
• Maintain accurate guest information and confidentiality.
• Stay updated on hotel facilities and local services to advise guests.
• Manage wake‑up calls and guest messages within standard timelines.
• Coordinate with hotel departments to fulfill guest requests.

Kenntnisse

Telephone etiquette

Communication

Interpersonal skills

English language

Arabic language

Tools

Opera PMS

CID system

Jobbeschreibung

Accor in Abu Dhabi is seeking a Telephone Operator to manage internal and external calls, ensuring a professional, courteous guest experience across hotel departments.

You will handle wake‑up calls, guest inquiries, messages, and coordinate with teams; English fluency is required and Arabic is preferred. Opera PMS knowledge is advantageous, and opportunities to grow across Accor's global portfolio.